Quality

Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in 3-yard
quantities. I then mailed a sample of the product. The manufacturer said
it was a big problem and has held several meetings about it. For having
brought this to their attention, they sent me a bolt!

Sometimes you do win.

Susan

Wow, good for you!

Betty in WI

"Betsy Ross" wrote in message
. com...
Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in
3-yard quantities. I then mailed a sample of the product. The
manufacturer said it was a big problem and has held several meetings about
it. For having brought this to their attention, they sent me a bolt!

Yeahbut! did they send you a bolt of the crappy stuff??

j/k

Cindy

Smart, smart, smart. I think we are too used to putting up with poor
products and lousy service, just accepting it as "well, can't do
anything about it." You deserve a bolt, and then some.

Sunny


Betsy Ross wrote:
Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in 3-yard
quantities. I then mailed a sample of the product. The manufacturer said
it was a big problem and has held several meetings about it. For having
brought this to their attention, they sent me a bolt!

Sometimes you do win.

Susan

Howdy!

I send notes when there's a problem w/ the product
and even more often when there's success w/ the product.
Positive kudos are at least as important as complaints. ;-)

Ramgop/Sandy -- I also send "Thanks" when the problem is resolved


On 9/1/06 8:37 PM, in article
, "Sunny"
wrote:

Smart, smart, smart. I think we are too used to putting up with poor
products and lousy service, just accepting it as "well, can't do
anything about it." You deserve a bolt, and then some.

Sunny


Betsy Ross wrote:
Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in 3-yard
quantities. I then mailed a sample of the product. The manufacturer said
it was a big problem and has held several meetings about it. For having
brought this to their attention, they sent me a bolt!

Sometimes you do win.

Susan

Thanks, Susan. Sometimes I need one of those sometimes-you-do-win stories.
And well done, by the way!

Karen, Queen of Squishies


Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in
3-yard quantities. I then mailed a sample of the product. The
manufacturer said it was a big problem and has held several meetings about
it. For having brought this to their attention, they sent me a bolt!

Sometimes you do win.

Susan

Yes I do write to companies. I have received many $10.00 product coupons and
some free items. It really pays to do it.

I also send in suggestions if I have any good ones, plus I let folks know
when I like their product.

--
Boca Jan
Florida - Land of the Hurricanes
http://pg.photos.yahoo.com/ph/poo_de_doo/myphotos


"Betsy Ross" wrote in message
. com...
Do you write to customer support when you have problems with a product you
purchased? Do it. I sent an email about something I usually buy in
3-yard quantities. I then mailed a sample of the product. The
manufacturer said it was a big problem and has held several meetings about
it. For having brought this to their attention, they sent me a bolt!

Sometimes you do win.

Susan

Don't know yet, but even if I only get 50% I'm way ahead.