Mystery curtains

Karen Maslowski wrote:
Since LL Bean has such a good returns and repairs policy, I don't know
why you wouldn't just do this, Doug. They have a great track record for
turnaround. My husband has sent his Bean boots back to be resoled a
couple of times over the course of the last 30 years, and they have
fantastic service.

Sadly, most of the clothing and other items in their catalogs now are
imported. Almost the only things still made in the US are their Bean
boots, the moosehide slippers, the rag rugs, and just a few other things.

Karen Maslowski in Ohio

Doug Kanter wrote:

I'll probably go and buy the entire zipper this week and see if that,
and some sign language will get the message across. If not, the coat
goes off to LL Bean.



I second Karen on this. Send the jacket to LLBean. It's
probable that they will either fix it or send you a new
jacket - or a credit to buy a new one if that one is no
longer available. I bought my husband a very expensive
Gore-Tex outfit from them, and the Gore-Tex wore out - the
suit was still fine, but it didn't repel water anymore.
Since they no longer had that same outfit (after 5+
years), they sent me a credit toward a new one. No ifs,
ands or buts. Great to deal with.
--

Joanne @ stitches @ singerlady.reno.nv.us
http://bernardschopen.tripod.com/
Life is about the journey, not about the destination.

"Karen Maslowski" wrote in message
...
Since LL Bean has such a good returns and repairs policy, I don't know why
you wouldn't just do this, Doug. They have a great track record for
turnaround. My husband has sent his Bean boots back to be resoled a couple
of times over the course of the last 30 years, and they have fantastic
service.

This is a wear-and-tear issue. The coat's 4 years old, and otherwise in
perfect shape. They estimate 3 week turnaround time because their repair
department is swamped. I'm trying to get around that by doing this locally.

"Pogonip" wrote in message
...
Karen Maslowski wrote:
Since LL Bean has such a good returns and repairs policy, I don't know
why you wouldn't just do this, Doug. They have a great track record for
turnaround. My husband has sent his Bean boots back to be resoled a
couple of times over the course of the last 30 years, and they have
fantastic service.

Sadly, most of the clothing and other items in their catalogs now are
imported. Almost the only things still made in the US are their Bean
boots, the moosehide slippers, the rag rugs, and just a few other things.

Karen Maslowski in Ohio

Doug Kanter wrote:

I'll probably go and buy the entire zipper this week and see if that,
and some sign language will get the message across. If not, the coat
goes off to LL Bean.



I second Karen on this. Send the jacket to LLBean. It's probable that
they will either fix it or send you a new jacket - or a credit to buy a
new one if that one is no longer available.

No. It's not a defect. It's just a worn out zipper. If I worded my letter
correctly, they'd probably replace the coat for free, but that would be
unethical and I could not accept that. They want $25 to change the zipper,
including shipping, which I consider reasonable. I'm just trying to get it
done faster than their turnaround time, since it's my best winter coat.

I have a picture of one I made for my Mom - think it's what you are
trying to decribe. Not sure, I do have a pic if you want to see????
Ask me and I will email it to you........

Thanks, but once I got the terminology down, I walked into a fabric store,
told the teenage zero to get the manager, and asked who (if anyone) could
assist with shirred curtains. Unfortunately, the manager didn't seem
interested in having the teen overhear the conversation for learning
purposes. Hmmm. Who's the dummy? :-)

"CustomExoticWear" wrote in message
oups.com...
I have a picture of one I made for my Mom - think it's what you are
trying to decribe. Not sure, I do have a pic if you want to see????
Ask me and I will email it to you........