kudos!

Dropping in to give a rave review to the tech support for Electric Quilt.
Sent a help request via their website this morning; less than an hour later,
got a pleasant email from their computer guru Penny with easy to follow,
clear, CORRECT instructions for fixing the issue....all for EQ6! [Given that
the current edition is EQ7, it's wonderful to have a company still give top
notch support for an outdated product.] I have always loved EQ: clearly they
also believe in their products and give them the support we need. Thanks
Penny...now I can print and preview the fabric requirements so I know for
sure I don't have enough of that fabric.

-- Kimberley Graham
THE WORD IN PATCHWORK
http;//members.shaw.ca/kigraham

I love it when we're able to give good reviews for customer service!
Seems like it happens the other way around way too often.

Louise in Iowa
http://community.webshots.com/user/louiseiniowa
nieland1390 at mchsi dot com

On 3/1/2011 2:09 PM, Kim Graham wrote:
Dropping in to give a rave review to the tech support for Electric
Quilt. Sent a help request via their website this morning; less than an
hour later, got a pleasant email from their computer guru Penny with
easy to follow, clear, CORRECT instructions for fixing the issue....all
for EQ6! [Given that the current edition is EQ7, it's wonderful to have
a company still give top notch support for an outdated product.] I have
always loved EQ: clearly they also believe in their products and give
them the support we need. Thanks Penny...now I can print and preview the
fabric requirements so I know for sure I don't have enough of that fabric.

-- Kimberley Graham
THE WORD IN PATCHWORK
http;//members.shaw.ca/kigraham

Penny & company may be underwater. Central Ohio had flooding Monday
night and the warnings have just been extended. EQ is in Bowling
Green part of the affected area. Lots of bridges underwater and they
have missed lots of school.
Anna Belle formerly from Ohio
in Palm Bay (Brevard County where we have 16000 acres burning.)
Of course the county is 75 miles long and we are on the other end.
Phew!!!


On Tue, 1 Mar 2011 12:09:51 -0800, "Kim Graham"
wrote:

Dropping in to give a rave review to the tech support for Electric Quilt.
Sent a help request via their website this morning; less than an hour later,
got a pleasant email from their computer guru Penny with easy to follow,
clear, CORRECT instructions for fixing the issue....all for EQ6! [Given that
the current edition is EQ7, it's wonderful to have a company still give top
notch support for an outdated product.] I have always loved EQ: clearly they
also believe in their products and give them the support we need. Thanks
Penny...now I can print and preview the fabric requirements so I know for
sure I don't have enough of that fabric.

-- Kimberley Graham
THE WORD IN PATCHWORK
http;//members.shaw.ca/kigraham

On Tue, 1 Mar 2011 14:09:51 -0600, Kim Graham wrote
(in article ):

Dropping in to give a rave review to the tech support for Electric Quilt.
Sent a help request via their website this morning; less than an hour later,
got a pleasant email from their computer guru Penny with easy to follow,
clear, CORRECT instructions for fixing the issue....all for EQ6! [Given that
the current edition is EQ7, it's wonderful to have a company still give top
notch support for an outdated product.] I have always loved EQ: clearly they
also believe in their products and give them the support we need. Thanks
Penny...now I can print and preview the fabric requirements so I know for
sure I don't have enough of that fabric.

-- Kimberley Graham
THE WORD IN PATCHWORK
http;//members.shaw.ca/kigraham


Yeah, the folks at EQ are always great and one of the best places around for
customer service.

Maureen