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#1
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OT I'm LIVID - my first negative feedback
Venting follows - feel free to skip if you don't want to hear my whining.
I'm breaking my own rule about not posting anything negative about a customer. I know that. But, I'm so mad, I could spit nails. I just got my first negative feedback on my ebay account. It's completely retaliatory no less. It's from the person who didn't respond or pay for the Mint Blossoms set that I relisted recently. She finally contacted me letting me know she was back in town, that she'd had a family emergency. This was after I had filed the NPB and relisted the beads. She wanted to know if she could still buy the beads, and if I could wait a week while she got her finances together. I was very nice to her - saying I understood that emergencies happen, that I hoped things got better for her, but that I was sorry - I had already relisted the beads on ebay and could not sell them to her. Well, she finally responded back after 5 days saying that I didn't care about customers, that I only cared about money. And that I was hard to contact (?????). Then she left the negative feedback. Hard to contact? I have emailed her several times, and answered every thing she's contacted me about on the day she contacted me. What on earth did I do wrong here? I had no idea if I was ever going to hear from her until after I had relisted the beads. I relisted well after the 7 day waiting period I give everyone, which is written clearly in my auction description. All the buyer has to do is contact me within 7 days. I am very leniant as to payment - if they need longer, I can almost always work something out. But 7 days without any kind of contact is my limit. I have too many other customers wanting my beads to continue to hold something indefinitely. I waited 8 days before relisting and even longer before leaving her negative feedback. I didn't hear from her for 10 days. ****sigh**** I can no longer be proud of a 100% feedback rating. This really makes me angry. I am sure there are people who are going to say that I didn't wait long enough. But you know what? Why should I hold beads indefinitely when I have so many wonderful customers who are willing to contact me right after the sale and pay within a reasonable amount of time? Maybe I have been spoiled - but honestly, if I would have heard from this person on time I would have worked out a payment arrangement with her based on the family emergecy. I'm not heartless. Damn it. -- Kandice Seeber www.lampwork.net |
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#2
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Kandice wrote:
I waited 8 days before relisting and even longer before leaving her negative feedback. I didn't hear from her for 10 days. ****sigh**** I can no longer be proud of a 100% feedback rating. This really makes me angry. I am sure there are people who are going to say that I didn't wait long enough. But you know what? Why should I hold beads indefinitely when I have so many wonderful customers who are willing to contact me right after the sale and pay within a reasonable amount of time? Maybe I have been spoiled - but honestly, if I would have heard from this person on time I would have worked out a payment arrangement with her based on the family emergecy. I'm not heartless. Damn it. You're not heartless, and you gave her every chance to answer. If you put it to eBay they will remove the negative, and replace it with a neutral. And remember, when people check your feedback and see what the story is they won't pay attention to the negative, although I can understand your anger about having one at all. You also have the right to respond to her negative and set out a bare-bones reason. -Su -- ..sig lite: http://www.tillermanbeads.co.uk All roads lead to beads. British Lampwork 'Modern Glass - Ancient Roots' http://www.britishlampwork.co.uk |
#3
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I did respond to her negative, and I also followed up on the feedback I left
her. I was very business-like. However, I was under the impression that ebay didn't get involved with negative feedback disputes. I'll check that out - thanks, Su. -- Kandice Seeber www.lampwork.net "Su/Cutworks" wrote in message ... Kandice wrote: I waited 8 days before relisting and even longer before leaving her negative feedback. I didn't hear from her for 10 days. ****sigh**** I can no longer be proud of a 100% feedback rating. This really makes me angry. I am sure there are people who are going to say that I didn't wait long enough. But you know what? Why should I hold beads indefinitely when I have so many wonderful customers who are willing to contact me right after the sale and pay within a reasonable amount of time? Maybe I have been spoiled - but honestly, if I would have heard from this person on time I would have worked out a payment arrangement with her based on the family emergecy. I'm not heartless. Damn it. You're not heartless, and you gave her every chance to answer. If you put it to eBay they will remove the negative, and replace it with a neutral. And remember, when people check your feedback and see what the story is they won't pay attention to the negative, although I can understand your anger about having one at all. You also have the right to respond to her negative and set out a bare-bones reason. -Su -- .sig lite: http://www.tillermanbeads.co.uk All roads lead to beads. British Lampwork 'Modern Glass - Ancient Roots' http://www.britishlampwork.co.uk |
#4
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Kandice wrote:
I did respond to her negative, and I also followed up on the feedback I left her. I was very business-like. However, I was under the impression that ebay didn't get involved with negative feedback disputes. I'll check that out - thanks, Su. Not only will they get involved they're rolling out a new feedback dispute procedure soon, because too many people use the threat of negative feedback to get an advantage over a seller. At the moment there is a mediation process that you might be able to use. I'd rather have a negative and explain it than be held hostage by a buyer. Or a seller, if I found one to be unscrupulous. Fortunately I've not had that displeasure. Here's a link about the new procedures they will be instituting. There was a thread on it in the eBay Bead Hive group. http://www2.ebay.com/aw/core/200506....05-06-23213051 -Su -- ..sig lite: http://www.tillermanbeads.co.uk All roads lead to beads. British Lampwork 'Modern Glass - Ancient Roots' http://www.britishlampwork.co.uk |
#5
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Kandice - Here is a quote from ebay's feedback dispute area -
"Members could be held legally responsible for damages to a member's reputation if a court were to find that the remarks constitute libel or defamation.. Under federal law (the Communications Decency Act), because eBay does not censor feedback or investigate it for accuracy, eBay is not legally responsible for the remarks that members post, even if those remarks are defamatory. However, this law does not protect the person who leaves the feedback from responsibility for it." Let me tell you - if someone did that to me I would file a legal claim - it took you years to establish your name and feedback and she tried to ruin you with an outritght lie. Our neighbor is an attorney and she told me that the fee would be about $25.00 to serve her with a letter from an attorney's office requesting that she agree to a mutal withdrawl (which ebay honors if both of you agree) of her negative feedback. If she doesn't want to do it, then she needs to be aware that there are quite a few attorneys that are willing to sue for fees won. You are allowed to request that Ebay provide you with the bidders address and phone number etc..., I think you did everything by the book - be sure to keep the emails you sent her - they are legal documents and can be submitted as proof of attempted contact. Her emails requesting unreasonable terms are also important and can bite her in the butt if she doesn't settle and remove her slander. I am so sorry this happened to you! Denise |
#6
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GO on ebay - leave a feedback rebuttal.
Non-Paying bidder - did not pay, mad because I relisted auction when she didn't pay within time limit. What a dipwad.... believe me they are out there - I had one like her on Justbeads who complained and complained that I wouldn't sell her the bead.... after I'd relisted and sold it. Wanted me to remove my feedback (can't anyway), if she would pay me for the bead she never got... no way..... Leave the rebuttal and forget it - Cheryl |
#7
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BS
ebay doesn't give a flying you know what about feedback I had a SELLER RIP ME OFF for $14.... and then left FALSE FEEDBACK that he wasn't paid uh - I have the PAYPAL to prove that I did... emailed Ebay for a month - bitching - they told me "too bad" we can't do anything.... that is one reason I do not SELL ON EBAY! Cheryl |
#8
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Sweetie, leave a rebuttal and let it go. I know it's so hard. On Friday I
managed to completely **** off a customer, in spite of spending 20 minutes trying to help her. I mean really, really trying. She was still ****ed off. I would like to say I make all my customers happy, but nothing in life is perfect. You're unlikely to loose business because of it. I do know how you feel though, hon, it's yucky. Marisa AU/NZ |
#10
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Hmm, this is very interesting and makes me rethink my remarks on the
subject, thanks, Denise. Marisa AU/NZ "Glitzy Glass" wrote in message ups.com... Kandice - Here is a quote from ebay's feedback dispute area - "Members could be held legally responsible for damages to a member's reputation if a court were to find that the remarks constitute libel or defamation.. Under federal law (the Communications Decency Act), because eBay does not censor feedback or investigate it for accuracy, eBay is not legally responsible for the remarks that members post, even if those remarks are defamatory. However, this law does not protect the person who leaves the feedback from responsibility for it." Let me tell you - if someone did that to me I would file a legal claim - it took you years to establish your name and feedback and she tried to ruin you with an outritght lie. Our neighbor is an attorney and she told me that the fee would be about $25.00 to serve her with a letter from an attorney's office requesting that she agree to a mutal withdrawl (which ebay honors if both of you agree) of her negative feedback. If she doesn't want to do it, then she needs to be aware that there are quite a few attorneys that are willing to sue for fees won. You are allowed to request that Ebay provide you with the bidders address and phone number etc..., I think you did everything by the book - be sure to keep the emails you sent her - they are legal documents and can be submitted as proof of attempted contact. Her emails requesting unreasonable terms are also important and can bite her in the butt if she doesn't settle and remove her slander. I am so sorry this happened to you! Denise |
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