Warning about an online store - update

It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not
know that anything had gone awry, and the shop owner still insists that
she has NB, Canada on record and I still insist I entered United
Kingdom. For what it's worth, there IS a St. Andrews, NB, Canada. I
did suggest that perhaps the shop has had a customer order from there in
the past, and the server or computer program or whatever "autofilled" in
the address wrong at some point, using this old order. What else could
have happened, for my copy of the order to say International and have no
hint of Canada, and for the shop's copy to clearly say NB, Canada?!?
This is the only answer that my IT partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if
I made you feel that I was "blaming" you. I was willing to admit we were
partially responsible for the mix up. However, I was very disappointed
with your demeanor.....this was not totally our fault. No where on this
order did it have UK or Scotland. But....that's over and done with now."

She "was astonished to find this package in our mail.. returned to us...
from Canada. The Postal Service never ceases to amaze me" It never
ceases to amaze me either, and since my sister works in it, she was
going to see what could be done on Monday but was relieved of that task
by this communique from the shop. My sister said that since the shop
owner was still essentially laying the blame of the parcel going to
Canada at my feet - even partially - I should ask for a full refund and
just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with
black hair and shoes on blue, from which I am making a baby quilt for a
high school friend who is pregnant with her first child. I don't know
what possessed me to pick this fabric when I have so many others, but
there you are. I'm down to tiny scraps, and I'll just have to put the
blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for the
two damaged fabrics and she would ship the rest of the order to me for
free - "please provide correct address". I took the high road (and I'll
be in Scotland before you, and the parcel at this rate) and said I would
pay for the order minus the two damaged fabrics. Maybe my sister was
right and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

Jo,

Good grief! What astonishingly bad manners not to mention absolutely
horrible "customer service". "please provide correct address" . . .
Indeed! Thanks for the warning about this business, what was the name
again??

You're a better person than I am, I think I would have just contacted my
credit card company and complained and gotten them to do a charge back.

Judie



On 8/4/2010 7:18 PM, Jo Gibson wrote:
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not know
that anything had gone awry, and the shop owner still insists that she
has NB, Canada on record and I still insist I entered United Kingdom.
For what it's worth, there IS a St. Andrews, NB, Canada. I did suggest
that perhaps the shop has had a customer order from there in the past,
and the server or computer program or whatever "autofilled" in the
address wrong at some point, using this old order. What else could have
happened, for my copy of the order to say International and have no hint
of Canada, and for the shop's copy to clearly say NB, Canada?!? This is
the only answer that my IT partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if I
made you feel that I was "blaming" you. I was willing to admit we were
partially responsible for the mix up. However, I was very disappointed
with your demeanor.....this was not totally our fault. No where on this
order did it have UK or Scotland. But....that's over and done with now."

She "was astonished to find this package in our mail.. returned to us...
from Canada. The Postal Service never ceases to amaze me" It never
ceases to amaze me either, and since my sister works in it, she was
going to see what could be done on Monday but was relieved of that task
by this communique from the shop. My sister said that since the shop
owner was still essentially laying the blame of the parcel going to
Canada at my feet - even partially - I should ask for a full refund and
just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with
black hair and shoes on blue, from which I am making a baby quilt for a
high school friend who is pregnant with her first child. I don't know
what possessed me to pick this fabric when I have so many others, but
there you are. I'm down to tiny scraps, and I'll just have to put the
blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for the
two damaged fabrics and she would ship the rest of the order to me for
free - "please provide correct address". I took the high road (and I'll
be in Scotland before you, and the parcel at this rate) and said I would
pay for the order minus the two damaged fabrics. Maybe my sister was
right and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

I refuse to do the confrontation thing. I agree with Judie, I just
contact my credit card company and get a charge back. Takes care of
the whole thing. That fabric sounds adorable, but difficult to
replace. Sorry your order is so mangled. I have only ever had one bad
mess up like that. I usually order from Fabric Shack. It's just the
best . Their service is fabulous and their cuts generous. They usually
throw a little something in when the order is over $30. One time a
package of nice hand stitching needles, another time some needle
threaders. Just a nice touch.

Sunny

Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch. Yes, you
read that right. Instead of checking out the width of the door, the
delivery men just "shoved" it through, tore off the screen door latch,
ripped the fabric on the back bottom edge, only about a 1/2 inch, and the
mattress was not the right one. In the midst of calling the store while
they were putting the legs on, the power went out and so did the phone, so
out came the cell phone. I stated that I didn't care if they could "fix"
the rip, even if it couldn't be seen, that I wanted a blemish free brand new
couch, including the double mattress of regular and air components. After
all that is what I paid for. So, out the door went the "new" couch and a
replacement is to be delivered Saturday. All this after ordering it in
June, and lo and behold they just happen to have another in the warehouse.
I was repeatedly asked if I was sure that was the mattress I ordered, after
he insisted that my order number was in the upper left corner and I told him
there were no numbers there but my name and his store, but there were
numbers on the right. No, I need numbers from the left. There are none,
yes there are, no there are not, try this number. Guess what, it worked.
Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I am
teaching this semester I can teach a little and get my students thinking
about what is good customer service. I won't hold my breath though I will
try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not know
that anything had gone awry, and the shop owner still insists that she has
NB, Canada on record and I still insist I entered United Kingdom. For
what it's worth, there IS a St. Andrews, NB, Canada. I did suggest that
perhaps the shop has had a customer order from there in the past, and the
server or computer program or whatever "autofilled" in the address wrong
at some point, using this old order. What else could have happened, for
my copy of the order to say International and have no hint of Canada, and
for the shop's copy to clearly say NB, Canada?!? This is the only answer
that my IT partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if I
made you feel that I was "blaming" you. I was willing to admit we were
partially responsible for the mix up. However, I was very disappointed
with your demeanor.....this was not totally our fault. No where on this
order did it have UK or Scotland. But....that's over and done with now."

She "was astonished to find this package in our mail.. returned to us...
from Canada. The Postal Service never ceases to amaze me" It never
ceases to amaze me either, and since my sister works in it, she was going
to see what could be done on Monday but was relieved of that task by this
communique from the shop. My sister said that since the shop owner was
still essentially laying the blame of the parcel going to Canada at my
feet - even partially - I should ask for a full refund and just walk away
from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with black
hair and shoes on blue, from which I am making a baby quilt for a high
school friend who is pregnant with her first child. I don't know what
possessed me to pick this fabric when I have so many others, but there you
are. I'm down to tiny scraps, and I'll just have to put the blocks on
point and add border(s).

So the owner offered to refund the entire order, or refund me for the two
damaged fabrics and she would ship the rest of the order to me for free -
"please provide correct address". I took the high road (and I'll be in
Scotland before you, and the parcel at this rate) and said I would pay for
the order minus the two damaged fabrics. Maybe my sister was right and I
should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

DH and I are entertained. It's easy to amuse old folks.
Neighbor bought a new couch and assorted other big brown leather parts -
a couple of recliners fit (or do not fit) in somewhere in the arrangement
thereof.
Delivery guys don't have much of a chance.
The stuff will not come through the front door.
With some fearsome heft, they slammed it in. Knocked one heck of a hole
in the wall just in front of the door.
We already know that handicapped sidewalks and doors and such require a
certain width. How hard could it be for furniture stores to figure out that
'entrance' might be a problem? Polly



"Steven Cook" wrote in message
mmunications...
Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch. Yes,
you read that right. Instead of checking out the width of the door, the
delivery men just "shoved" it through, tore off the screen door latch,
ripped the fabric on the back bottom edge, only about a 1/2 inch, and the
mattress was not the right one. In the midst of calling the store while
they were putting the legs on, the power went out and so did the phone, so
out came the cell phone. I stated that I didn't care if they could "fix"
the rip, even if it couldn't be seen, that I wanted a blemish free brand
new couch, including the double mattress of regular and air components.
After all that is what I paid for. So, out the door went the "new" couch
and a replacement is to be delivered Saturday. All this after ordering it
in June, and lo and behold they just happen to have another in the
warehouse. I was repeatedly asked if I was sure that was the mattress I
ordered, after he insisted that my order number was in the upper left
corner and I told him there were no numbers there but my name and his
store, but there were numbers on the right. No, I need numbers from the
left. There are none, yes there are, no there are not, try this number.
Guess what, it worked. Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I am
teaching this semester I can teach a little and get my students thinking
about what is good customer service. I won't hold my breath though I will
try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not know
that anything had gone awry, and the shop owner still insists that she
has NB, Canada on record and I still insist I entered United Kingdom.
For what it's worth, there IS a St. Andrews, NB, Canada. I did suggest
that perhaps the shop has had a customer order from there in the past,
and the server or computer program or whatever "autofilled" in the
address wrong at some point, using this old order. What else could have
happened, for my copy of the order to say International and have no hint
of Canada, and for the shop's copy to clearly say NB, Canada?!? This is
the only answer that my IT partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if I
made you feel that I was "blaming" you. I was willing to admit we were
partially responsible for the mix up. However, I was very disappointed
with your demeanor.....this was not totally our fault. No where on this
order did it have UK or Scotland. But....that's over and done with now."

She "was astonished to find this package in our mail.. returned to us...
from Canada. The Postal Service never ceases to amaze me" It never
ceases to amaze me either, and since my sister works in it, she was going
to see what could be done on Monday but was relieved of that task by this
communique from the shop. My sister said that since the shop owner was
still essentially laying the blame of the parcel going to Canada at my
feet - even partially - I should ask for a full refund and just walk away
from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with black
hair and shoes on blue, from which I am making a baby quilt for a high
school friend who is pregnant with her first child. I don't know what
possessed me to pick this fabric when I have so many others, but there
you are. I'm down to tiny scraps, and I'll just have to put the blocks
on point and add border(s).

So the owner offered to refund the entire order, or refund me for the two
damaged fabrics and she would ship the rest of the order to me for free -
"please provide correct address". I took the high road (and I'll be in
Scotland before you, and the parcel at this rate) and said I would pay
for the order minus the two damaged fabrics. Maybe my sister was right
and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

I 'get it' about trying to fit furniture thru the exterior doors- me, too!
I had to replace the front door in my lovely old home. The original doors
with the wavy glass and skeleton keys were less than 30 in. wide- my new
front door is 36 in. wide. (The ex and I tried moving in a chair and
discovered how narrow both exterior doors were and that the rest of my
furniture wasn't going to fit thru those doors.) And that new front door
was installed in a panic the day before the movers arrived with all my
furniture. But you have to wonder- in my home's 90 years didn't anybody
else *ever* have 'normal' sized sofas? And in those same 90 years didn't
anybody ever think to put in some kind of walkway to the front door???

I did both!

http://family.webshots.com/photo/268...60435514xVHMiQ

Leslie & The Furbabies in miserably HOT & HUMID MO.

"Polly Esther" wrote in message
...
DH and I are entertained. It's easy to amuse old folks.
Neighbor bought a new couch and assorted other big brown leather
parts - a couple of recliners fit (or do not fit) in somewhere in the
arrangement thereof.
Delivery guys don't have much of a chance.
The stuff will not come through the front door.
With some fearsome heft, they slammed it in. Knocked one heck of a
hole in the wall just in front of the door.
We already know that handicapped sidewalks and doors and such require a
certain width. How hard could it be for furniture stores to figure out
that 'entrance' might be a problem? Polly



"Steven Cook" wrote in message
mmunications...
Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch. Yes,
you read that right. Instead of checking out the width of the door, the
delivery men just "shoved" it through, tore off the screen door latch,
ripped the fabric on the back bottom edge, only about a 1/2 inch, and the
mattress was not the right one. In the midst of calling the store while
they were putting the legs on, the power went out and so did the phone,
so out came the cell phone. I stated that I didn't care if they could
"fix" the rip, even if it couldn't be seen, that I wanted a blemish free
brand new couch, including the double mattress of regular and air
components. After all that is what I paid for. So, out the door went the
"new" couch and a replacement is to be delivered Saturday. All this
after ordering it in June, and lo and behold they just happen to have
another in the warehouse. I was repeatedly asked if I was sure that was
the mattress I ordered, after he insisted that my order number was in the
upper left corner and I told him there were no numbers there but my name
and his store, but there were numbers on the right. No, I need numbers
from the left. There are none, yes there are, no there are not, try this
number. Guess what, it worked. Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I am
teaching this semester I can teach a little and get my students thinking
about what is good customer service. I won't hold my breath though I
will try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not
know that anything had gone awry, and the shop owner still insists that
she has NB, Canada on record and I still insist I entered United
Kingdom. For what it's worth, there IS a St. Andrews, NB, Canada. I did
suggest that perhaps the shop has had a customer order from there in the
past, and the server or computer program or whatever "autofilled" in the
address wrong at some point, using this old order. What else could have
happened, for my copy of the order to say International and have no hint
of Canada, and for the shop's copy to clearly say NB, Canada?!? This is
the only answer that my IT partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if
I made you feel that I was "blaming" you. I was willing to admit we were
partially responsible for the mix up. However, I was very disappointed
with your demeanor.....this was not totally our fault. No where on this
order did it have UK or Scotland. But....that's over and done with
now."

She "was astonished to find this package in our mail.. returned to us...
from Canada. The Postal Service never ceases to amaze me" It never
ceases to amaze me either, and since my sister works in it, she was
going to see what could be done on Monday but was relieved of that task
by this communique from the shop. My sister said that since the shop
owner was still essentially laying the blame of the parcel going to
Canada at my feet - even partially - I should ask for a full refund and
just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with
black hair and shoes on blue, from which I am making a baby quilt for a
high school friend who is pregnant with her first child. I don't know
what possessed me to pick this fabric when I have so many others, but
there you are. I'm down to tiny scraps, and I'll just have to put the
blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for the
two damaged fabrics and she would ship the rest of the order to me for
free - "please provide correct address". I took the high road (and I'll
be in Scotland before you, and the parcel at this rate) and said I would
pay for the order minus the two damaged fabrics. Maybe my sister was
right and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

I think a lot of the furniture now is much more bulky than it was even
40 years ago. We shopped for a new recliner a few years ago to replace
the one we bought when we got married in 1967. Almost everything was
much bigger than what we had -- and bigger than the space we had for it.
When we moved into our condo, we decided to use the second bedroom for a
den, so the hide-a-bed (also from our early years) went in there. It fit
through the outside doors just fine, but because of the it had to go
around corners, etc., we couldn't get it into the room through the door.
Fortunately we're on the ground floor and could take it in through the
window. That's one reason we waited 8 or 9 years to replace the flooring
in that room! I have no idea how one would ever get a box spring in there.

Julia in MN


On 8/5/2010 7:12 AM, Leslie& The Furbabies in MO. wrote:
I 'get it' about trying to fit furniture thru the exterior doors- me,
too! I had to replace the front door in my lovely old home. The original
doors with the wavy glass and skeleton keys were less than 30 in. wide-
my new front door is 36 in. wide. (The ex and I tried moving in a chair
and discovered how narrow both exterior doors were and that the rest of
my furniture wasn't going to fit thru those doors.) And that new front
door was installed in a panic the day before the movers arrived with all
my furniture. But you have to wonder- in my home's 90 years didn't
anybody else *ever* have 'normal' sized sofas? And in those same 90
years didn't anybody ever think to put in some kind of walkway to the
front door???

I did both!

http://family.webshots.com/photo/268...60435514xVHMiQ

Leslie & The Furbabies in miserably HOT & HUMID MO.

"Polly Esther" wrote in message
...
DH and I are entertained. It's easy to amuse old folks.
Neighbor bought a new couch and assorted other big brown leather parts
- a couple of recliners fit (or do not fit) in somewhere in the
arrangement thereof.
Delivery guys don't have much of a chance.
The stuff will not come through the front door.
With some fearsome heft, they slammed it in. Knocked one heck of a
hole in the wall just in front of the door.
We already know that handicapped sidewalks and doors and such require
a certain width. How hard could it be for furniture stores to figure
out that 'entrance' might be a problem? Polly



"Steven Cook" wrote in message
mmunications...
Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch.
Yes, you read that right. Instead of checking out the width of the
door, the delivery men just "shoved" it through, tore off the screen
door latch, ripped the fabric on the back bottom edge, only about a
1/2 inch, and the mattress was not the right one. In the midst of
calling the store while they were putting the legs on, the power went
out and so did the phone, so out came the cell phone. I stated that I
didn't care if they could "fix" the rip, even if it couldn't be seen,
that I wanted a blemish free brand new couch, including the double
mattress of regular and air components. After all that is what I paid
for. So, out the door went the "new" couch and a replacement is to be
delivered Saturday. All this after ordering it in June, and lo and
behold they just happen to have another in the warehouse. I was
repeatedly asked if I was sure that was the mattress I ordered, after
he insisted that my order number was in the upper left corner and I
told him there were no numbers there but my name and his store, but
there were numbers on the right. No, I need numbers from the left.
There are none, yes there are, no there are not, try this number.
Guess what, it worked. Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I
am teaching this semester I can teach a little and get my students
thinking about what is good customer service. I won't hold my breath
though I will try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying
the time it was taking to arrive in Scotland. Clearly, the shop did
not know that anything had gone awry, and the shop owner still
insists that she has NB, Canada on record and I still insist I
entered United Kingdom. For what it's worth, there IS a St. Andrews,
NB, Canada. I did suggest that perhaps the shop has had a customer
order from there in the past, and the server or computer program or
whatever "autofilled" in the address wrong at some point, using this
old order. What else could have happened, for my copy of the order
to say International and have no hint of Canada, and for the shop's
copy to clearly say NB, Canada?!? This is the only answer that my IT
partner could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize
if I made you feel that I was "blaming" you. I was willing to admit
we were partially responsible for the mix up. However, I was very
disappointed with your demeanor.....this was not totally our fault.
No where on this order did it have UK or Scotland. But....that's
over and done with now."

She "was astonished to find this package in our mail.. returned to
us... from Canada. The Postal Service never ceases to amaze me" It
never ceases to amaze me either, and since my sister works in it,
she was going to see what could be done on Monday but was relieved
of that task by this communique from the shop. My sister said that
since the shop owner was still essentially laying the blame of the
parcel going to Canada at my feet - even partially - I should ask
for a full refund and just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real
reason I placed the order - an older print of tiny white boys and
girls with black hair and shoes on blue, from which I am making a
baby quilt for a high school friend who is pregnant with her first
child. I don't know what possessed me to pick this fabric when I
have so many others, but there you are. I'm down to tiny scraps, and
I'll just have to put the blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for
the two damaged fabrics and she would ship the rest of the order to
me for free - "please provide correct address". I took the high road
(and I'll be in Scotland before you, and the parcel at this rate)
and said I would pay for the order minus the two damaged fabrics.
Maybe my sister was right and I should have washed my hands of the
whole deal.

As Paul Harvey says, "And that is the rest of the story".......






--
-----------
This message has been scanned for viruses by Norton Anti-Virus
http://webpages.charter.net/jaccola/default.html
-----------

Well, furniture and people were both a lot narrower in the days those houses
were built. I was looking at new dining room chairs the other day and they
are now made really wide bodied. My grandma's old couch is still at dad's
house. It is quite small compared to new ones. I was thinking maybe stuff
was moved through windows but yours look pretty standard and not big enough
for that to work. Your home looks wonderful. I hope you are happy there.
How is your sewing set up working? Are you all put together yet? Pooches
happy in their new digs?
Taria
"Leslie& The Furbabies in MO." wrote in message
...
I 'get it' about trying to fit furniture thru the exterior doors- me, too!
I had to replace the front door in my lovely old home. The original doors
with the wavy glass and skeleton keys were less than 30 in. wide- my new
front door is 36 in. wide. (The ex and I tried moving in a chair and
discovered how narrow both exterior doors were and that the rest of my
furniture wasn't going to fit thru those doors.) And that new front door
was installed in a panic the day before the movers arrived with all my
furniture. But you have to wonder- in my home's 90 years didn't anybody
else *ever* have 'normal' sized sofas? And in those same 90 years didn't
anybody ever think to put in some kind of walkway to the front door???

I did both!

http://family.webshots.com/photo/268...60435514xVHMiQ

Leslie & The Furbabies in miserably HOT & HUMID MO.

"Polly Esther" wrote in message
...
DH and I are entertained. It's easy to amuse old folks.
Neighbor bought a new couch and assorted other big brown leather
parts - a couple of recliners fit (or do not fit) in somewhere in the
arrangement thereof.
Delivery guys don't have much of a chance.
The stuff will not come through the front door.
With some fearsome heft, they slammed it in. Knocked one heck of a
hole in the wall just in front of the door.
We already know that handicapped sidewalks and doors and such require
a certain width. How hard could it be for furniture stores to figure out
that 'entrance' might be a problem? Polly



"Steven Cook" wrote in message
mmunications...
Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch. Yes,
you read that right. Instead of checking out the width of the door, the
delivery men just "shoved" it through, tore off the screen door latch,
ripped the fabric on the back bottom edge, only about a 1/2 inch, and
the mattress was not the right one. In the midst of calling the store
while they were putting the legs on, the power went out and so did the
phone, so out came the cell phone. I stated that I didn't care if they
could "fix" the rip, even if it couldn't be seen, that I wanted a
blemish free brand new couch, including the double mattress of regular
and air components. After all that is what I paid for. So, out the door
went the "new" couch and a replacement is to be delivered Saturday. All
this after ordering it in June, and lo and behold they just happen to
have another in the warehouse. I was repeatedly asked if I was sure that
was the mattress I ordered, after he insisted that my order number was
in the upper left corner and I told him there were no numbers there but
my name and his store, but there were numbers on the right. No, I need
numbers from the left. There are none, yes there are, no there are not,
try this number. Guess what, it worked. Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I am
teaching this semester I can teach a little and get my students thinking
about what is good customer service. I won't hold my breath though I
will try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not
know that anything had gone awry, and the shop owner still insists that
she has NB, Canada on record and I still insist I entered United
Kingdom. For what it's worth, there IS a St. Andrews, NB, Canada. I
did suggest that perhaps the shop has had a customer order from there
in the past, and the server or computer program or whatever
"autofilled" in the address wrong at some point, using this old order.
What else could have happened, for my copy of the order to say
International and have no hint of Canada, and for the shop's copy to
clearly say NB, Canada?!? This is the only answer that my IT partner
could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if
I made you feel that I was "blaming" you. I was willing to admit we
were partially responsible for the mix up. However, I was very
disappointed with your demeanor.....this was not totally our fault. No
where on this order did it have UK or Scotland. But....that's over and
done with now."

She "was astonished to find this package in our mail.. returned to
us... from Canada. The Postal Service never ceases to amaze me" It
never ceases to amaze me either, and since my sister works in it, she
was going to see what could be done on Monday but was relieved of that
task by this communique from the shop. My sister said that since the
shop owner was still essentially laying the blame of the parcel going
to Canada at my feet - even partially - I should ask for a full refund
and just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with
black hair and shoes on blue, from which I am making a baby quilt for a
high school friend who is pregnant with her first child. I don't know
what possessed me to pick this fabric when I have so many others, but
there you are. I'm down to tiny scraps, and I'll just have to put the
blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for the
two damaged fabrics and she would ship the rest of the order to me for
free - "please provide correct address". I took the high road (and
I'll be in Scotland before you, and the parcel at this rate) and said I
would pay for the order minus the two damaged fabrics. Maybe my sister
was right and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

I love you home, it is so cosy. Well done on the renovations.

--
Di
I'm creative! You can't expect me to be neat too.
Vic Australia

"Leslie& The Furbabies in MO." wrote in message
...
I 'get it' about trying to fit furniture thru the exterior doors- me, too!
I had to replace the front door in my lovely old home. The original doors
with the wavy glass and skeleton keys were less than 30 in. wide- my new
front door is 36 in. wide. (The ex and I tried moving in a chair and
discovered how narrow both exterior doors were and that the rest of my
furniture wasn't going to fit thru those doors.) And that new front door
was installed in a panic the day before the movers arrived with all my
furniture. But you have to wonder- in my home's 90 years didn't anybody
else *ever* have 'normal' sized sofas? And in those same 90 years didn't
anybody ever think to put in some kind of walkway to the front door???

I did both!

http://family.webshots.com/photo/268...60435514xVHMiQ

Leslie & The Furbabies in miserably HOT & HUMID MO.

"Polly Esther" wrote in message
...
DH and I are entertained. It's easy to amuse old folks.
Neighbor bought a new couch and assorted other big brown leather
parts - a couple of recliners fit (or do not fit) in somewhere in the
arrangement thereof.
Delivery guys don't have much of a chance.
The stuff will not come through the front door.
With some fearsome heft, they slammed it in. Knocked one heck of a
hole in the wall just in front of the door.
We already know that handicapped sidewalks and doors and such require
a certain width. How hard could it be for furniture stores to figure out
that 'entrance' might be a problem? Polly



"Steven Cook" wrote in message
mmunications...
Still customer service but along another vein.

Our new couch was delivered today and we still don't have a couch. Yes,
you read that right. Instead of checking out the width of the door, the
delivery men just "shoved" it through, tore off the screen door latch,
ripped the fabric on the back bottom edge, only about a 1/2 inch, and
the mattress was not the right one. In the midst of calling the store
while they were putting the legs on, the power went out and so did the
phone, so out came the cell phone. I stated that I didn't care if they
could "fix" the rip, even if it couldn't be seen, that I wanted a
blemish free brand new couch, including the double mattress of regular
and air components. After all that is what I paid for. So, out the door
went the "new" couch and a replacement is to be delivered Saturday. All
this after ordering it in June, and lo and behold they just happen to
have another in the warehouse. I was repeatedly asked if I was sure that
was the mattress I ordered, after he insisted that my order number was
in the upper left corner and I told him there were no numbers there but
my name and his store, but there were numbers on the right. No, I need
numbers from the left. There are none, yes there are, no there are not,
try this number. Guess what, it worked. Go figure.

Customer service is a lost art I am sure. Hopefully in a new class I am
teaching this semester I can teach a little and get my students thinking
about what is good customer service. I won't hold my breath though I
will try.

Steven
Alaska


"Jo Gibson" wrote in message
news:1zm6o.58813$Y21.28914@hurricane...
It was me who discovered it had been sent to Canada, after querying the
time it was taking to arrive in Scotland. Clearly, the shop did not
know that anything had gone awry, and the shop owner still insists that
she has NB, Canada on record and I still insist I entered United
Kingdom. For what it's worth, there IS a St. Andrews, NB, Canada. I
did suggest that perhaps the shop has had a customer order from there
in the past, and the server or computer program or whatever
"autofilled" in the address wrong at some point, using this old order.
What else could have happened, for my copy of the order to say
International and have no hint of Canada, and for the shop's copy to
clearly say NB, Canada?!? This is the only answer that my IT partner
could suggest.

On Sunday I was contacted by the owner with this opening gambit:

"I know you are upset regarding this order....as was I. I apologize if
I made you feel that I was "blaming" you. I was willing to admit we
were partially responsible for the mix up. However, I was very
disappointed with your demeanor.....this was not totally our fault. No
where on this order did it have UK or Scotland. But....that's over and
done with now."

She "was astonished to find this package in our mail.. returned to
us... from Canada. The Postal Service never ceases to amaze me" It
never ceases to amaze me either, and since my sister works in it, she
was going to see what could be done on Monday but was relieved of that
task by this communique from the shop. My sister said that since the
shop owner was still essentially laying the blame of the parcel going
to Canada at my feet - even partially - I should ask for a full refund
and just walk away from the whole sorry affair.

Two fabrics were damaged in transit, one of which was the real reason I
placed the order - an older print of tiny white boys and girls with
black hair and shoes on blue, from which I am making a baby quilt for a
high school friend who is pregnant with her first child. I don't know
what possessed me to pick this fabric when I have so many others, but
there you are. I'm down to tiny scraps, and I'll just have to put the
blocks on point and add border(s).

So the owner offered to refund the entire order, or refund me for the
two damaged fabrics and she would ship the rest of the order to me for
free - "please provide correct address". I took the high road (and
I'll be in Scotland before you, and the parcel at this rate) and said I
would pay for the order minus the two damaged fabrics. Maybe my sister
was right and I should have washed my hands of the whole deal.

As Paul Harvey says, "And that is the rest of the story".......

Leslie, I love your home. So sweet and beautiful. Did you do all that
work yourself? If so, come on out and spend a few weeks with me. I
know how to keep you busy and I'll give you room and board for free
while you just enjoy fixing my silly bathrooms up. Something that
probably will NEVER be done because some other project is always more
important/urgent. And then the money runs out. LOL Your new/old house
is just perfect. It looks so homey and comfortable. I'm glad to be
able to think of you and your fur babies in such a pretty place.

Hugs,
Sunny