Quest for fabric - Customer Service

Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

On Sat, 8 Sep 2007 15:19:38 -0700, (Patti S)
wrote:

Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

What was the company name?
Debra in VA
See my quilts at
http://community.webshots.com/user/debplayshere

That's great news on two fronts, one that you've been able to get the fabric
you've been looking for and two, that REAL service is still alive and
kicking. Wonderful end to a seach....good onya!

Wendy in Nsw



"Patti S" wrote in message
...
Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

Sorry Debra.....
It's PM Quilting - I had never heard of it prior to this.
www.pmquilting.com

Patti in Seattle

(Debra) wrote:
What was the company name?
Debra in VA
See my quilts at
http://community.webshots.com/user/debplayshere

Sounds like a great place to buy fabric! I have bookmarked the site.

--
Carolyn in The Old Pueblo

If it ain't broke, you're not trying. --Red Green
If it ain't broke, it ain't mine. --Carolyn McCarty

If at first you don't succeed, switch to power tools. --Red Green
If at first you don't succeed, get a bigger hammer. --Carolyn McCarty

"Patti S" wrote in message
...
Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

I'm just so tickled for you. That's great. Polly

"Lotsoflavender" wrote in message
...
That's great news on two fronts, one that you've been able to get the
fabric you've been looking for and two, that REAL service is still alive
and kicking. Wonderful end to a seach....good onya!

Wendy in Nsw



"Patti S" wrote in message
...
Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

In article ,
(Patti S) wrote:

Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle


Wow! Patti, that really *is* good service! I'm so glad you weren't
completely disappointed about getting the fabric.

--
Sandy in Henderson, near Las Vegas
sw.foster1 (at) gmail (dot) com (remove/change the obvious)
http://www.sandymike.net

On Sat, 8 Sep 2007 20:25:53 -0700, (Patti S)
wrote:

Sorry Debra.....
It's PM Quilting - I had never heard of it prior to this.
www.pmquilting.com

Patti in Seattle

Made a note to myself!
Debra in VA
See my quilts at
http://community.webshots.com/user/debplayshere

Howdy!

3 of us gave this same answer on the same day g:

http://www.pmquilting.com/

R/Sandy--love to hear stories of good service

On 9/8/07 8:10 PM, in article ,
"Debra" wrote:

On Sat, 8 Sep 2007 15:19:38 -0700, (Patti S)
wrote:

Some of you may have read my post a few days ago about trying to find a
certain Laurel Burch print. A wonderful rctq member found it and posted
the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were
sorry, but they no longer had the fabric in stock. I was bummed, but not
surprised, as the fabric has been retired and is quite difficult to
find.

Today, I received a phone call from the owner, saying they had, indeed,
found a little over 2 yards of it, and he asked if I still wanted it. I
was thrilled to death and said absolutely!! THEN - he said he would ship
it out right away AND he would pay the shipping as a "thank you" for my
trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and
thought I would share my "great service" story.

Patti in Seattle

What was the company name?
Debra in VA
See my quilts at
http://community.webshots.com/user/debplayshere