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#1
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a bad yarn shop experience
June 2nd I went to a local yarn store... owner was the only employee
there at the time, as is usual for the small shop. She makes a itemized receipt by hand, tallies it up, and then processes my credit charge with a printed charge slip... I signed it and left. I'm usually there 1x / month and spend an average of $50 every time I go in. I'm not a big customer, and I know she's never really taken me seriously, and has always been kinda cool toward me, I'm not one of the people who can come and hang around her shop all day, chatting and knitting... June 5th she calls me back "do you still have your receipt from the other day" (Not as if this is important, but because I am disabled and often ill, I happened to be asleep when she called in the mid afternoon.) I had to look for it but I did. She explains that she undercharged me... I ask her to hold on so I can get a calculator ( I was just ASLEEP lady) and she starts yelling at me while I'm trying to tally up and see for myself what happened. The whole time she is yelling at me. I have on occasion misquoted a price on a custom item, or undercharged a customer I was serving, and just had to "eat" my error. When I've told friends in small business about how offended I was by her yelling at me, they've mentioned that once the customer has left the store, the transaction is finished... and that it's not legal for her to call and ask me for the $ since it was her error, BECAUSE she was too busy paying attention to her buddies who hang out there, to pay attention to the customer actually Buying something. I filed a complaint with the Better Business Bureau, and got a letter (dated June 12) from the shop owner, that is kinda rude, and again trying to bill me for the difference! Today, the 20th, she's just left me a voice mail "reminding" me I own her the $. am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. |
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#2
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a bad yarn shop experience
On Jun 20, 10:32*pm, Trinlayk wrote:
June 2nd I went to a local yarn store... owner was the only employee there at the time, as is usual for the small shop. She makes a itemized receipt by hand, tallies it up, and then processes my credit charge with a printed charge slip... I signed it and left. I'm usually there 1x / month and spend an average of $50 every time I go in. I'm not a big customer, and I know she's never really taken me seriously, and has always been kinda cool toward me, I'm not one of the people who can come and hang around her shop all day, chatting and knitting... June 5th she calls me back "do you still have your receipt from the other day" (Not as if this is important, but because I am disabled and often ill, I happened to be asleep when she called in the mid afternoon.) *I had to look for it but I did. She explains that she undercharged me... I ask her to hold on so I can get a calculator ( I was just ASLEEP lady) and she starts yelling at *me while I'm trying to tally up and see for myself what happened. *The whole time she is yelling at me. * I have on occasion misquoted a price on a custom item, or undercharged a customer I was serving, and just had to "eat" my error. When I've told friends in small business about how offended I was by her yelling at me, they've mentioned that once the customer has left the store, the transaction is finished... and that it's not legal for her to call and ask me for the $ since it was her error, BECAUSE she was too busy paying attention to her buddies who hang out there, to pay attention to the customer actually Buying something. I filed a complaint with the Better Business Bureau, and got a letter (dated June 12) from the shop owner, that is kinda rude, and again trying to bill me for the difference! * Today, the 20th, she's just left me a voice mail "reminding" me I own her the $. am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. I think that once you left the shop , and she Didn`t call you back , nore the same day ,,,, it is her loss ,, mirjam |
#3
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a bad yarn shop experience
Trinlayk wrote:
am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. No, you are not legally obligated to fix her error, ESPECIALLY since she is the owner. It's her mistake that she has to eat. Now, if it were a shop you loved and had a good relationship with the owner, you might want to do it as a courtesy, but it's still not legally required. After all, you have a receipt prepared by the owner. What more evidence do you need. I would dare her to take you to small claims court. LOL |
#4
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a bad yarn shop experience
On Jun 20, 4:06 pm, Samantha Hill - remove TRASH to reply
wrote: Trinlayk wrote: am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. No, you are not legally obligated to fix her error, ESPECIALLY since she is the owner. It's her mistake that she has to eat. Now, if it were a shop you loved and had a good relationship with the owner, you might want to do it as a courtesy, but it's still not legally required. After all, you have a receipt prepared by the owner. What more evidence do you need. I would dare her to take you to small claims court. LOL it's less than $25... and I actually would have gone back to pay her... except for how she treated me with the original phone call... as well as sort of dissing me and the work that I do all the time... this was just one more thing on a lot of other little things. ...and now she's harassing me. |
#5
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a bad yarn shop experience
"Trinlayk" wrote in message ... it's less than $25... and I actually would have gone back to pay her... except for how she treated me with the original phone call... as well as sort of dissing me and the work that I do all the time... this was just one more thing on a lot of other little things. ...and now she's harassing me. IF you have caller I.D. or an answering machine on your phone - screen her out and ignore her. Shelagh |
#6
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a bad yarn shop experience
On Sat, 21 Jun 2008 02:45:42 +0200, YarnWright wrote:
Trinlayk spun a FINE 'yarn': June 2nd I went to a local yarn store... owner was the only employee there at the time, as is usual for the small shop. She makes a itemized receipt by hand, tallies it up, and then processes my credit charge with a printed charge slip... I signed it and left. I'm usually there 1x / month and spend an average of $50 every time I go in. I'm not a big customer, and I know she's never really taken me seriously, and has always been kinda cool toward me, I'm not one of the people who can come and hang around her shop all day, chatting and knitting... June 5th she calls me back "do you still have your receipt from the other day" (Not as if this is important, but because I am disabled and often ill, I happened to be asleep when she called in the mid afternoon.) I had to look for it but I did. She explains that she undercharged me... I ask her to hold on so I can get a calculator ( I was just ASLEEP lady) and she starts yelling at me while I'm trying to tally up and see for myself what happened. The whole time she is yelling at me. I have on occasion misquoted a price on a custom item, or undercharged a customer I was serving, and just had to "eat" my error. When I've told friends in small business about how offended I was by her yelling at me, they've mentioned that once the customer has left the store, the transaction is finished... and that it's not legal for her to call and ask me for the $ since it was her error, BECAUSE she was too busy paying attention to her buddies who hang out there, to pay attention to the customer actually Buying something. I filed a complaint with the Better Business Bureau, and got a letter (dated June 12) from the shop owner, that is kinda rude, and again trying to bill me for the difference! Today, the 20th, she's just left me a voice mail "reminding" me I own her the $. am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. Trinlayk. . . After THAT kind of harrassment, *I* would call my CC company, and dispute the charge, PERIOD. It would harrass her *back*. I've done so plenty of times, and they don't get paid while it is under dispute, and the average time to have your CC company investigate your dispute takes anywhere from 120 to 180 days.... HTH, Noreen Ooooooh!!!! Remind me not to pick a fight with you then - you wicked woman you, LOL. (Truthfully, I can be like that if anyone is just downright snotty!). -- You˘re only young once, but you can be immature forever |
#7
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a bad yarn shop experience
"YarnWright" wrote in message ... Trinlayk spun a FINE 'yarn': On Jun 20, 4:06 pm, Samantha Hill - remove TRASH to reply wrote: Trinlayk wrote: am i legally obligated to fix her error? is she allowed to harass me for the $? I'm certainly not going to buy anything from her shop ever again, AND I'm probably going to tell everyone I know. No, you are not legally obligated to fix her error, ESPECIALLY since she is the owner. It's her mistake that she has to eat. Now, if it were a shop you loved and had a good relationship with the owner, you might want to do it as a courtesy, but it's still not legally required. After all, you have a receipt prepared by the owner. What more evidence do you need. I would dare her to take you to small claims court. LOL it's less than $25... and I actually would have gone back to pay her... except for how she treated me with the original phone call... as well as sort of dissing me and the work that I do all the time... this was just one more thing on a lot of other little things. ...and now she's harassing me. --- end quoted Trinlayk. . . After that KIND harrassment, *I* would call my CC company and dispute the entire charge, JUST to irritate back at her. But, that's *me*. Noreen While Noreen's idea would certainly irritate her, it would probably take more energy than you may want to expend. If you have an attorney, you could always discuss it with them and tell her to make any future calls to said attorney. Me, I'd probably take everything I bought back to the store, demand a refund of what I paid, and go order it somewhere else (as well as relaying the story to anyone who cared to hear or ask how her store was). -- Carey in MA |
#8
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a bad yarn shop experience
I would ignor her completely from now on, responding only if she files
legal action. Of course, you should retain the receipt. Deal with some other retailer! |
#9
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a bad yarn shop experience
On 20 Juni, 21:32, Trinlayk wrote:
June 2nd I went to a local yarn store... owner was the only employee there at the time, as is usual for the small shop.. . . . .I'm usually there 1x / month and spend an average of $50 every time I go in. I'm not a big customer. . . Maybe you are not a big customer, but you are a REGULAR customer and those are the bread and butter of small businesses. This woman is loony-tunes! I live in a small town (c. 9000 inhabitants) and one of the ways our local shop-owners compete with the Big Box stores up the road is by offering *excellent* customer service. This includes rounding-off charges in the customer's favor. Sounds like Miss Fruit-Loop needs some serious therapy! Or at least a course in how to run a business. But that's HER problem. hth Erin |
#10
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a bad yarn shop experience
Trinlayk wrote:
June 2nd I went to a local yarn store... owner was the only employee there at the time, as is usual for the small shop. She makes a itemized receipt by hand, tallies it up, and then processes my credit charge with a printed charge slip... I signed it and left. I'm usually there 1x / month and spend an average of $50 every time I go in. I'm not a big customer, and I know she's never really taken me seriously, Forgive me, but I would consider someone who spends $50 a month, every month, to be a pretty big spender and an excellent customer. In your shoes, I would find another source of supply, even if it did mean mail or online order. Olwyn Mary in New Orleans ** Posted from http://www.teranews.com ** |
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