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#11
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"Michele Blank" wrote in message ... you know, now that i think of it, i have regularly gotten 3/16 glue chip at Mt. Airy? Not the suwanee location but shouldn't make a diff???m The Suwanee location doesn't have it...and even if they did, I'd rather eat worms than deal with the jerk that manages that location. |
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#12
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move over 'Fear Factor' (trademarked) it's the reality show about large
scale wholesale glass suppliers! we all need 'em, we all have to deal with them.....worms may crawl in our mouths, tarantulas can walk their paths over our skins, but nothing creates the shudders for us glass artists like having to parlay with the dreaded big guy wholesale glass suppliers from He...ll! I know what you mean, ever have to deal with the Odessa -like financial manager at the place i may have mentioned before? OMG!!! i have intentionally NOT ordered from certain supply houses for periods exceeding a year simply because they were RUDE! Nasty! and frankly, did not act like they valued my business enough for me to honor them with it. There are a lot of dealers out there, if they want MY biz, they have to earn it! respect, timely orders, up to date info did i mention RESPECT! If they screw up a shipment, they should pay for the shipping to correct it, yes! Nothing i wouldn't offer to one of my clients, and we're talking where my bizness dealings are maybe a 100th percent of what i'm doing with the racketeers! sorry for the rant, but the info contained within stands, and ah well, the offer still stands if you want a crate.... m The Suwanee location doesn't have it...and even if they did, I'd rather eat worms than deal with the jerk that manages that location. |
#13
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Michele Blank wrote: move over 'Fear Factor' (trademarked) it's the reality show about large scale wholesale glass suppliers! we all need 'em, we all have to deal with them.....worms may crawl in our mouths, tarantulas can walk their paths over our skins, but nothing creates the shudders for us glass artists like having to parlay with the dreaded big guy wholesale glass suppliers from He...ll! I know what you mean, ever have to deal with the Odessa -like financial manager at the place i may have mentioned before? OMG!!! i have intentionally NOT ordered from certain supply houses for periods exceeding a year simply because they were RUDE! Nasty! and frankly, did not act like they valued my business enough for me to honor them with it. There are a lot of dealers out there, if they want MY biz, they have to earn it! respect, timely orders, up to date info did i mention RESPECT! If they screw up a shipment, they should pay for the shipping to correct it, yes! Nothing i wouldn't offer to one of my clients, and we're talking where my bizness dealings are maybe a 100th percent of what i'm doing with the racketeers! sorry for the rant, but the info contained within stands, and ah well, the offer still stands if you want a crate.... m The Suwanee location doesn't have it...and even if they did, I'd rather eat worms than deal with the jerk that manages that location. LOL! As a lampworker, I am small potatoes. It really doesn't matter what my bottom line is, I'm still small potatoes in their minds because I'm a lampworker. So, I stay with the small potatoes suppliers, for the most part. I hate being condescended to. I still have the strongest temptation to call one supply house who jerked me around for weeks on a wholesale account, and tell them how much I'm spending per month... with their competitor, who gave me an account promptly and without an attitude. -- -Kalera http://www.beadwife.com |
#14
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I am with you. Im very small potatoes (a hobbyist that makes gifts
for others), but I like a wide assortment of glass. Last Dec I went to a local glass store and was treated like a second rate customer. After all...I was going to use the stained glass to make...OOOOOHHHH...BEADS!. What difference does it make what I do with the glass after I pay for it? Heck...I could have used it for BB practice. The owner would not tell me the brand of the glass and would not even stay in the same room with me. The store owner would not help me at all....I left with under $50 in glass. The next local seller I went to was stumbling over themselves to help me. They listed each brand on each pane of glass (so I could keep track of COE's etc)....they set up a space on a work table so I could stack my glass. The kicker...they were more expensive than the first shop! I spent $300+ there. Guess where I will be going back to visit? The second seller gave me a huge discount when I got to the register! 30% off! Their sale didn't start till the following week, but gave me the sale price right then and there. They didn't even have to mention that sale to me. Customer service is scarce these days...its a treasure when you find it! Janet R "Kalera Stratton" wrote in message ... : : : Michele Blank wrote: : move over 'Fear Factor' (trademarked) it's the reality show about large : scale wholesale glass suppliers! we all need 'em, we all have to deal with : them.....worms may crawl in our mouths, tarantulas can walk their paths over : our skins, but nothing creates the shudders for us glass artists like having : to parlay with the dreaded big guy wholesale glass suppliers from He...ll! I : know what you mean, ever have to deal with the Odessa -like financial : manager at the place i may have mentioned before? OMG!!! i have : intentionally NOT ordered from certain supply houses for periods exceeding a : year simply because they were RUDE! Nasty! and frankly, did not act like : they valued my business enough for me to honor them with it. There are a lot : of dealers out there, if they want MY biz, they have to earn it! respect, : timely orders, up to date info did i mention RESPECT! If they screw up a : shipment, they should pay for the shipping to correct it, yes! Nothing i : wouldn't offer to one of my clients, and we're talking where my bizness : dealings are maybe a 100th percent of what i'm doing with the racketeers! : sorry for the rant, but the info contained within stands, and ah well, the : offer still stands if you want a crate.... m : : : The Suwanee location doesn't have it...and even if they did, I'd rather : : eat : : worms than deal with the jerk that manages that location. : : LOL! : : As a lampworker, I am small potatoes. It really doesn't matter what my : bottom line is, I'm still small potatoes in their minds because I'm a : lampworker. So, I stay with the small potatoes suppliers, for the most : part. I hate being condescended to. I still have the strongest : temptation to call one supply house who jerked me around for weeks on a : wholesale account, and tell them how much I'm spending per month... with : their competitor, who gave me an account promptly and without an attitude. : : : -- : -Kalera : http://www.beadwife.com |
#15
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Absolutely! I buy through a supplier in Seattle because my local place
is so bad. It's interesting the attitude I've gotten from some suppliers for being "just a lampworker"... expecially ironic with my local stained glass supply house because it was their instructor, almost fourteen years ago, who was directly responsible for me learning to lampwork. Did they not teach people in order to gain a customer base? No company should allow their staff to be rude or condescending to any customer; regardless of their craft, appearance, or "dollar value". Another thing that ticks me off is when I'm applying for a wholesale account and they ask questions that are none of their business... the aforementioned troublesome local supplier actually wanted me to give them the names & contact info of my other wholesale suppliers. Um, no! I think they're the only company that has ever given me any runaround, though; the others have mostly been polite and responsive. Those who are difficult to order from, I simply don't bother with. Janet R wrote: I am with you. Im very small potatoes (a hobbyist that makes gifts for others), but I like a wide assortment of glass. Last Dec I went to a local glass store and was treated like a second rate customer. After all...I was going to use the stained glass to make...OOOOOHHHH...BEADS!. What difference does it make what I do with the glass after I pay for it? Heck...I could have used it for BB practice. The owner would not tell me the brand of the glass and would not even stay in the same room with me. The store owner would not help me at all....I left with under $50 in glass. The next local seller I went to was stumbling over themselves to help me. They listed each brand on each pane of glass (so I could keep track of COE's etc)....they set up a space on a work table so I could stack my glass. The kicker...they were more expensive than the first shop! I spent $300+ there. Guess where I will be going back to visit? The second seller gave me a huge discount when I got to the register! 30% off! Their sale didn't start till the following week, but gave me the sale price right then and there. They didn't even have to mention that sale to me. Customer service is scarce these days...its a treasure when you find it! Janet R "Kalera Stratton" wrote in message ... : : : Michele Blank wrote: : move over 'Fear Factor' (trademarked) it's the reality show about large : scale wholesale glass suppliers! we all need 'em, we all have to deal with : them.....worms may crawl in our mouths, tarantulas can walk their paths over : our skins, but nothing creates the shudders for us glass artists like having : to parlay with the dreaded big guy wholesale glass suppliers from He...ll! I : know what you mean, ever have to deal with the Odessa -like financial : manager at the place i may have mentioned before? OMG!!! i have : intentionally NOT ordered from certain supply houses for periods exceeding a : year simply because they were RUDE! Nasty! and frankly, did not act like : they valued my business enough for me to honor them with it. There are a lot : of dealers out there, if they want MY biz, they have to earn it! respect, : timely orders, up to date info did i mention RESPECT! If they screw up a : shipment, they should pay for the shipping to correct it, yes! Nothing i : wouldn't offer to one of my clients, and we're talking where my bizness : dealings are maybe a 100th percent of what i'm doing with the racketeers! : sorry for the rant, but the info contained within stands, and ah well, the : offer still stands if you want a crate.... m : : : The Suwanee location doesn't have it...and even if they did, I'd rather : : eat : : worms than deal with the jerk that manages that location. : : LOL! : : As a lampworker, I am small potatoes. It really doesn't matter what my : bottom line is, I'm still small potatoes in their minds because I'm a : lampworker. So, I stay with the small potatoes suppliers, for the most : part. I hate being condescended to. I still have the strongest : temptation to call one supply house who jerked me around for weeks on a : wholesale account, and tell them how much I'm spending per month... with : their competitor, who gave me an account promptly and without an attitude. : : : -- : -Kalera : http://www.beadwife.com -- -Kalera http://www.beadwife.com |
#16
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"Kalera Stratton" wrote in message Another thing that ticks me off is when I'm applying for a wholesale account and they ask questions that are none of their business... the aforementioned troublesome local supplier actually wanted me to give them the names & contact info of my other wholesale suppliers. Um, no! If you were applying for an open credit account, that wouldn't be unreasonable. You have to realize that most of those procedures were set up by persons, who if they could actually "DO" anything else, wouldn't be bean-counters. I think they're the only company that has ever given me any runaround, though; the others have mostly been polite and responsive. Those who are difficult to order from, I simply don't bother with. Haven't dealt much with Ed Hoy's have you? Or Mt. Airy? On the other hand, I've had really good service from Houston Glasscraft and Stained Glass Warehouse in Asheville, NC. |
#17
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Moonraker wrote: "Kalera Stratton" wrote in message Another thing that ticks me off is when I'm applying for a wholesale account and they ask questions that are none of their business... the aforementioned troublesome local supplier actually wanted me to give them the names & contact info of my other wholesale suppliers. Um, no! If you were applying for an open credit account, that wouldn't be unreasonable. You have to realize that most of those procedures were set up by persons, who if they could actually "DO" anything else, wouldn't be bean-counters. In a former job incarnation I was a Corporate Accounts Coordinator, and I know reasonable practices when I see them. I have wholesale accounts (NOT open credit accounts... in fact, not technically "accounts" at all, but for convenience that's what most people call them) with a lot of suppliers in glass and hardware, and asking for names and references of other wholesalers with whom I do business is not a common business practice. If they were extending me credit, then checking credit references would be reasonable, yes. The bottom line is the bottom line; bean counters who needlessly alienate people with perfectly good beans don't have many beans left to count at the end of the fiscal year. I spend more beans on glass per month than I do on my mortgage, and if they don't want my beans, I'll give them to the guy in Seattle who is happy to take them. I think they're the only company that has ever given me any runaround, though; the others have mostly been polite and responsive. Those who are difficult to order from, I simply don't bother with. Haven't dealt much with Ed Hoy's have you? Or Mt. Airy? I have an account with Ed Hoy's, but I've never used it. They were perfectly professional as far as I dealt with them, and had reasonable, though slightly unusual, requirements for opening an account. If they're a big PITA to deal with I will probably never use them. I'm a lampworker living in Portland, Oregon, a veritable mecca; happy as a pig in a poke, as they say. There's very little I need that I can't get fairly directly. I pick up my Uroboros and BE at the respective factories, and if I want Moretti, Mike Frantz is just up in Seattle. I get Reichenbach cane and various frits from Olympic, and sometimes from Spruce Pine. (Olympic stopped carrying Kugler, fie on them!) I think Ed Hoy's is more oriented toward the stained glass trade? One of my girlfriends who does stained glass orders from them a lot. On the other hand, I've had really good service from Houston Glasscraft and Stained Glass Warehouse in Asheville, NC. -- -Kalera http://www.beadwife.com |
#18
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"Moonraker" wrote in message ... "Kalera Stratton" wrote in message Another thing that ticks me off is when I'm applying for a wholesale account and they ask questions that are none of their business... the aforementioned troublesome local supplier actually wanted me to give them the names & contact info of my other wholesale suppliers. Um, no! If you were applying for an open credit account, that wouldn't be unreasonable. The people who took over Swest want 3 other wholesale jewelry suppliers before they will allow sales! Not an account, sales. If I had 3 other suppliers, I would not need them. I do have an account, Tools Only, with a supplier so I can get the Wax and Investment I want along with a few more tools. The problem for jewelry suppliers, of course, is people who want to buy a few jewelry pieces just to save money, avoid taxes, and be a nuisance. -- Mike Firth Hot Glass Bits Furnace Working Website http://users.ticnet.com/mikefirth/hotbit47.htm Latest notes |
#19
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That's what business tax ID numbers and minimum order requirements are
for, right? I live in Oregon so I don't have a tax exemption #, but I do have a federal employer ID#, a state business ID#, business cards, business letterhead, business credit cards, etc. They can require anything they want, but I don't have to do business with them if I don't like their requirement. Here's how I feel about the situation; my wholesale contacts are my business; proprietary information. I am pretty free with that information, but I'm not thrilled with being asked for it from another business; especially one who also sells retail and can find their own damn wholesale contacts. Mike Firth wrote: "Moonraker" wrote in message ... "Kalera Stratton" wrote in message Another thing that ticks me off is when I'm applying for a wholesale account and they ask questions that are none of their business... the aforementioned troublesome local supplier actually wanted me to give them the names & contact info of my other wholesale suppliers. Um, no! If you were applying for an open credit account, that wouldn't be unreasonable. The people who took over Swest want 3 other wholesale jewelry suppliers before they will allow sales! Not an account, sales. If I had 3 other suppliers, I would not need them. I do have an account, Tools Only, with a supplier so I can get the Wax and Investment I want along with a few more tools. The problem for jewelry suppliers, of course, is people who want to buy a few jewelry pieces just to save money, avoid taxes, and be a nuisance. -- -Kalera http://www.beadwife.com |
#20
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"Mike Firth" wrote in message ... The people who took over Swest want 3 other wholesale jewelry suppliers before they will allow sales! Not an account, sales. If I had 3 other suppliers, I would not need them. I do have an account, Tools Only, with a supplier so I can get the Wax and Investment I want along with a few more tools. The problem for jewelry suppliers, of course, is people who want to buy a few jewelry pieces just to save money, avoid taxes, and be a nuisance. Here is a jewelry place that seems to be OK with small purchases: www.kingsleynorth.com They have 2 catalogs, one for jewelry and another for lapidary/glass. There's a place in Atlanta that I couldn't find on the web (may not have a site?), called Just For Fun or JFF Jewelry Supply. They have supplies, tools, etc. and a very friendly and helpful staff. I can look up the address and phone if you'd like. This place sells metals, and a "sister" company sells precious stones. |
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