well my sm is back, but it's not fixed. sigh

I was having the skipping problem on my machine. Took it in the shop and
they checked the bobbin. The plastic bobbins on the market are in two shapes
(like anybody can really tell), the totally flat and the very slightly
rounded. The rounded ones are usually marked for singers. I have a janome.
Well, when the rounded ones go into the bobbin case, they rattle around a
bit causing the machine to skip. Duhhhh. And here I thought I got rid of all
my singer bobbins.

My janome sews as smooth as can be now.

--
Boca Jan
Florida - Land of the Hurricanes
snipsnstitchesatyahoodotcom
http://community.webshots.com/user/BocaJan



"Musicmaker" wrote in message
...
I know you were all still holding your breath to see if my babylock
quest is working after going to the factory and getting 'fixed'.
s'not. Since I proved at the shop that it wasn't working with free
motion quilting, metallic thread - I suppose that's all they
adjusted. I machine quilted, feed dogs up, for hours on Friday
without problems, but on day 2 of sewing with it, I switched to free
motion on a regular quilt sandwich, no fusing, not extra thick spots,
using a beautiful hand dyed quilting thread - and it skipped 3 out of
every 4 stitches. sigh. cry. sigh some more. changed bobbin
thread. changed needle twice. changed upper thread tension. changed
my speed. slow doesn't work. fast did - until the top thread broke
after about 35 seconds.

Im going to try and get a contact number or email for the fixit person
who has handled my machine at babylock and talk to her personally.

Musicmaker, with a half completed quilt sitting beside me.

Just an aside to the Bernina stitchers here - always be very particular
about the bobbin you use. Apparently, 'as good as' and generic bobbins are
not okay for Bernina. You'd think I got caught smoking in the Boy's
Bathroom the way my Bernina guy ranted and raved when he found a 'not'
Bernina bobbin in my SM.
This thought won't soothe our pain about Musicmaker's SM but it might
keep some of you out of trouble. Polly


"Boca Jan" wroteI was having the skipping problem on my machine. Took it
in the shop and
they checked the bobbin. The plastic bobbins on the market are in two
shapes (like anybody can really tell), the totally flat and the very
slightly rounded. The rounded ones are usually marked for singers. I have
a janome. Well, when the rounded ones go into the bobbin case, they rattle
around a bit causing the machine to skip. Duhhhh. And here I thought I got
rid of all my singer bobbins.

My janome sews as smooth as can be now.

Yeah, and tell him and the corporation of your worldwide group of
friends who are anxiously waiting to see how good their customer
service is, and then we'll tell two friends, who will then tell two
friends, etc. You get the point.

"The Customer is King" to quote someone [just don't remember who]

Ginger in CA

On Oct 20, 6:51*am, oldhag wrote:
Polly Esther wrote:
I wonder. *What happens if you attempt free motion with a different thread?
(Not that it will solve your problem - but - the problem may be the thread.)
Also. *What happens if you run a fine bead of silicone on the spool of
'beautiful hand dyed' thread? *Ricky Tims says that's what he does and that
he silicones his thread frequently. *Polly

"Musicmaker" wrote in message
....
I know you were all still holding your breath to see if my babylock
quest is working after going to the factory and getting 'fixed'.
s'not. *Since I proved at the shop that it wasn't working with free
motion quilting, metallic thread - I suppose that's all they
adjusted. *I machine quilted, feed dogs up, for hours on Friday
without problems, but on day 2 of sewing with it, I switched to free
motion on a regular quilt sandwich, no fusing, not extra thick spots,
using a beautiful hand dyed quilting thread - and it skipped 3 out of
every 4 stitches. *sigh. *cry. *sigh some more. *changed bobbin
thread. *changed needle twice. *changed upper thread tension. changed
my speed. *slow doesn't work. *fast did - until the top thread broke
after about 35 seconds.

Im going to try and get a contact number or email for the fixit person
who has handled my machine at babylock and talk to her personally.

Musicmaker, with a half completed quilt sitting beside me.

Baby Locký *-
1760 Gilsinn Ln, Fenton, MO, United States - (636) 349-2333ý
Attention President: Mr. Steven J. Jeffery

Time to write to the President and get some answers as to why your
machine will not work properly. You have fooled around too much with
this machine. Quilting is supposed to be FUN!! Your machine is under
warranty and should be working. When you write to the President be
polite and tell him exactly what you want Babylock to do with your
machine.Include all relavent documentation *on what has been done to date.
You have been more than patient with their product, put the ball back in
their court and see if they will actually deliver a quality product.
We let companies off the hook way to often.
I feel for your frustration. i have been there with another company. But
I persisted and got satisfaction.
HTH
Donna inNWONtario
email me further if you wish any help on this problem just remove the
extra t on net.- Hide quoted text -

- Show quoted text -

Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker

My FM foot looks the same. There's another foot for darning that's a
bit smaller. One day when suffering with cursed thread, I switched to
the smaller foot, and all problems ceased. So maybe the spring thingy
in your FM foot is too delicate for that particular project. (Mine's a
Pfaff, but might be a similar issue.)
Roberta in D

On Tue, 21 Oct 2008 05:48:15 -0700 (PDT), Musicmaker
wrote:

Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker

On Oct 20, 7:18*am, Musicmaker wrote:
Ms Buzz the Bulldog...soooo sorry your machine dosent work yet.
Keep after them. BTW you know I wont be using the Juki for a few
weeks Its yours if you want it.
Lyn

I do hope you have logged our emails to you. If the Pres has any problem
believing you...go all the way back to your Unbridled Anticipation before
Christmas and what we thought of DH making you 'wait'.
That alone should convince him how much you wanted this machine.

HTH
Butterfly (document document document)

"Musicmaker" wrote in message
...
Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker

Musicmaker, can you change the pressure foot pressure on this machine???
If so, I would like to make a suggestion for free motion work.
Light the foot pressure to almost zero, you may have to experiment to
find the exact setting that works for you. Put the feeddogs down, and
use an open toe applique foot.
For some of us, the "hopping" foot just doesn't work well, but the open
toe foot in this set up works wonderfully. You can move the quilt
sandwich freely (loosen the foot pressure until you can) and the foot
keeps it a bit more under control. Not sure it will solve the problem,
but wouldn't hurt to try. VBG

Pati, in Phx

Musicmaker wrote:
Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker

I use the open toe I must admit. Also it is worth checking those bobbins
(even if they sold them to you.) A friend discovered that was the reason
her Janome wasn't free motioning properly (and yes the dealer sold them to
her too - just a small difference. I know my Janome 6600P and my old Janome
have different bobbins and they look the same.)

Although I have to say it sounds like a lemon to me. Get the salepeople to
practice freemotioning on the machine for you using thread, etc in the same
situation you are. See how well they do. That will put the onus on them to
prove it is great.

Kelly

Kelly

"Pati C." wrote in message
...
Musicmaker, can you change the pressure foot pressure on this machine???
If so, I would like to make a suggestion for free motion work.
Light the foot pressure to almost zero, you may have to experiment to find
the exact setting that works for you. Put the feeddogs down, and use an
open toe applique foot.
For some of us, the "hopping" foot just doesn't work well, but the open
toe foot in this set up works wonderfully. You can move the quilt sandwich
freely (loosen the foot pressure until you can) and the foot keeps it a
bit more under control. Not sure it will solve the problem, but wouldn't
hurt to try. VBG

Pati, in Phx

Musicmaker wrote:
Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker

Patti, at this time there isn't an open toe foot that will fit the Quest.
My dealer has told them they need to get one available, so hopefully there
will be soon. I have both on my Viking and prefer the open one. I was
going to suggest letting up on the pressure also.
Gen

"Pati C." wrote in message
...
Musicmaker, can you change the pressure foot pressure on this machine???
If so, I would like to make a suggestion for free motion work.
Light the foot pressure to almost zero, you may have to experiment to find
the exact setting that works for you. Put the feeddogs down, and use an
open toe applique foot.
For some of us, the "hopping" foot just doesn't work well, but the open
toe foot in this set up works wonderfully. You can move the quilt sandwich
freely (loosen the foot pressure until you can) and the foot keeps it a
bit more under control. Not sure it will solve the problem, but wouldn't
hurt to try. VBG

Pati, in Phx

Musicmaker wrote:
Polly...Since I want this particular thread because of the color and
weight, and for consistency with the rest of the quilt that quilted
fine with the feed dogs up, I can't really change the top thread. I
will try the silicon, though.

Donna..I'm giving the local dealer, the Babylock educators, and the
techie just a little more of a chance to solve this problem with me
before I write to the President (THANKS for the address!). The dealer
did call me yesterday and has emailed me with suggestions that we can
follow up on. (I did inform her that I believe that the machine is a
lemon) I plan on keeping samples of each attempt so that I have a
physical record - AND WILL NOT GIVE UP. I now from past experience
that things like these will usually resolve in my favor if I remain
persistent. For a while at least, I think my name will be Buzz the
Bulldog.

Roberta, I'm using the foot that the manual calls the free motion
foot. Looks somewhat like a darning foot, but a clear plastic O.

Ann - the original dealer in Elmhurst failed to even take my word on
the machine so I've been going to a local dealer who didn't actually
sell me the machine - Fabricsetc2 in Elmhurst basically said that it's
"user error" - it's my fault. I'll have to eventually take it to the
top, as Donna has suggested.

Boca Jan - I've been using the bobbins that came with the machine, so
I doubt that that's the issue unless the company gave me the wrong
bobbins.

Thanks for everyone for your sympathy and hand holding. I don't know
how long this will take, but I'm not going to be saddled with a lemon.

Musicmaker