Singer sewing machine question

I'm a novice here so bear with me.

I have in front of me a new, never been used Singer "Prelude"
sewing machine.

My conclusion is the machine is defective, as follows: when
the machine's wheel is rotated so that the take-up lever is at its
highest point, the take-up lever still does not protrude sufficiently
from the housing of the machine to expose its eyelet. Thus,
it is impossible to thread the machine.

Am I correct in my conclusion, or is there some adjustment
or technique that I am missing?

Thanks,

Steve