OT - Walmart Service Surprise

I was in Sears a few weeks ago just looking at their SMs and they had a
serger displayed, but there wasn't a box on the shelf for me to find out any
information. I asked the clerk if he had a manual I could see and he said
there was no paperwork with it. I asked if he sewed and could he tell me
something about the machine. No, he couldn't help me. I just walked away
shaking my head.
Barbara in SC
"Taria" ........,cliped
before I quit shopping at Sears I learned not to expect much
service or sense at some stores. That must have prepared me for
Walmart. You really can't expect much at discount stores but once in
awhile the employees do really make an effort. I appreciate the few times
that happens.
Glad you got your table Mary and hope the ironing board cover really
does show up!
Taria

Mary wrote:
I had a jaw-dropping discussion with my local Walmart a few years ago
and am still shaking my head over it. There was a small table on
display that happened to be exactly right for a guest room, so I
decided to buy it. Well, there were none of that table in boxes to
buy, so I asked a person who worked there to find one for me. He
looked all over in the sales area, and then went to the back to see if
he could find one there. No luck. Then he went to the in-store
computer inventory to see if there was one somewhere he had missed.
No luck. So I asked to buy the floor sample, and he said they
normally don't sell those, but that he would ask a manager. The area
manager came over and told me they couldn't sell me the floor sample,
so I asked if they would special-order one for me. At that point he
checked the computer and came back and said they couldn't get any more
of that table. So I asked what I thought was logical --- if they
weren't able to get any more of that particular table, wouldn't it
make sense to sell it to me and get it out of the store rather than
have people (like me) try to buy a duplicate? No luck. I then asked
to speak with the store manager, and after a fairly lengthy discussion
about displaying an item they didn't have in stock and couldn't get
anyway, he finally sold it to me. Sheesh!

On Jul 29, 6:19 am, "Debi Matlack" wrote:
Wow! That's really good. Our local Wal-Mart is okay, but not terribly
helpful. I don't they get told anything about what they carry or what is
available. My DMIL works for another store here in FL and she tells me they
pretty much get what they get sent from corporate HQ. Not what they need
usually.
--
Debi

Chaos, panic and disorder ... my work here is done.

"Alice" wrote in message

...



Two years ago I purchased an ironing board at Wal-Mart. It was their
"deluxe" model with iron rest which is 48 inches long. Recently I'd been
checking each time I went in there for a new pad and cover. All they ever
had fit a 53 to 55 inch board. Several times I got an "associate" to help
me.....er, rather, not help me. I was told different things...they didn't
carry it anymore, they were out of it, I should check on Wal-Mart.com! (I
did...it wasn't available there either.) Finally, my patience ran out! I
bought the larger size pad, and brought it home to see if I could make it
fit. It didn't, so I took it back. I went to Customer Service and told
them my story, and that they were still selling the same board that I
have. One lady suggested Wal-Mart.com again and the other (snippy) one
said that if my board was 2 years old and I was having a problem, I'd have
to take it up with the manufacturer! Can you imagine me calling the
manufacturer and complaining that Wal-Mart isn't carrying the cover that I
need? By that time I was so frustrated that I found the Store Asst. Mgr.
She at least took my name and phone number down and promised to check on
the item for me! She probably threw out that scrap of paper as soon as I
turned my back!

When I got home, I was still annoyed (putting it mildly), so I sent an
email to Wal-Mart. I was shocked yesterday to get a call from the ironing
board manufacturer....a very friendly, helpful man, who promised to send
me the correct item via UPS at NO CHARGE! I should be getting it in 3 or 4
days. He also mentioned that he would check with our local store to find
out why they are not stocking the item. What a pleasant surprise!

Alice in PA
http://community.webshots.com/user/twosonsatpsu- Hide quoted text -

- Show quoted text -

Our local Wal-mart employees have told us the same thing--they do not
order and have no control over what corporate decides the store should
have. The frustration this policy causes has been very evident on the
faces of the fabric department employees.

Michelle in NV

On Jul 29, 8:29 pm, "thelaws" wrote:
Aren"t you glad they don't have fabric any more? Your stach would overflow.
I miss it, it was the closest place that carried fabric, and I could always
find something I needed in the fabric department every time I went. Kay

--
There is always a light at the end of the cliff

All outgoing mail is scanned by Norton Anti Virus software
."Alice" wrote in message

...



It's actually funny reading some of these things that happen! I'll let
you all know if/when the cover and pad arrive! I also want to locate the
asst. store manager one of these days and ask her if she's located the
cover and pad for me yet?

I'm in our Wal-Mart way too often. It's only 5 minutes away (I can walk
there), it's a Super Store, and it's brand new. Every other store is at
least 25-30 mins. away. Next month a new Lowe's opens up right nextdoor
to the Wal-Mart. Now, too bad that wasn't there when we moved into our
house 2 years ago. It sure could have saved us many miles and hours spent
on all those new things you need in a new house!

--
Alice in PA
http://community.webshots.com/user/twosonsatpsu
"Ginger in CA" wrote in message
oups.com...
Last Sunday Lowe's Home Improvement had a rug in their weekly circular
that I wanted to see, possibly buy. Went in at 6:30AM Monday on my way
to work. Got a flooring sales guy there, "Nope, I can't find them
guess we sold them. Sorry. Want a rain check?" "No, I want a rug." He
made no effort at all. Went back after work, same store, different
crew. Still couldn't find them. Got the Manager involved. He looked in
all the overheads, out in Gardening, etc. Computer still showed 20 in
stock. He told me "Well, maybe they sold them using a different code."
"Now, how accurate does that make your inventory if rather than using
the barcode on the label it gets plugged in as miscellaenous floor
covering? In fact for any item in store." "Want a rain check?" "Nope I
want a rug." "I can have another location send one over for
you.""Thanks but I want to see it before I buy it, and since this is
my second time in today, I want a rug or I can take my business
elsewhere." "Okay, lets look in this rack. See anything you like?
Would this one work for you?" "Yep it looks nice." "Okay, lets look in
the computer at it."

Bottom line, it was orginally $100, last one of its type in inventory,
on clearance for $50, I got it for $10.00. Told they manager he was
helping restore my faith in his store )

Ginger in CA
hey! my license plate surround says "Beware the Feisty Redhead" for a
reason

On Jul 28, 7:43 pm, "Alice" wrote:
Two years ago I purchased an ironing board at Wal-Mart. It was their
"deluxe" model with iron rest which is 48 inches long. Recently I'd
been
checking each time I went in there for a new pad and cover. All they
ever
had fit a 53 to 55 inch board. Several times I got an "associate" to
help
me.....er, rather, not help me. I was told different things...they
didn't
carry it anymore, they were out of it, I should check on Wal-Mart.com!
(I
did...it wasn't available there either.) Finally, my patience ran out!
I
bought the larger size pad, and brought it home to see if I could make
it
fit. It didn't, so I took it back. I went to Customer Service and told
them my story, and that they were still selling the same board that I
have.
One lady suggested Wal-Mart.com again and the other (snippy) one said
that
if my board was 2 years old and I was having a problem, I'd have to take
it
up with the manufacturer! Can you imagine me calling the manufacturer
and
complaining that Wal-Mart isn't carrying the cover that I need? By that
time I was so frustrated that I found the Store Asst. Mgr. She at least
took my name and phone number down and promised to check on the item for
me!
She probably threw out that scrap of paper as soon as I turned my back!

When I got home, I was still annoyed (putting it mildly), so I sent an
email
to Wal-Mart. I was shocked yesterday to get a call from the ironing
board
manufacturer....a very friendly, helpful man, who promised to send me
the
correct item via UPS at NO CHARGE! I should be getting it in 3 or 4
days. He
also mentioned that he would check with our local store to find out why
they
are not stocking the item. What a pleasant surprise!

Alice in PAhttp://community.webshots.com/user/twosonsatpsu- Hide quoted text -

- Show quoted text -

Our Wal-mart store still carries fabric, but it's been cut back
dramatically. Heck, we live in a small town, and Wal-mart is about
the only place to get fabric except for one fabulous quilting shop
that is open only 3 days per week. Of course, the fabric in the
quilting shop is top quality and pricier than Wal-mart. While
sometimes I need the pricey fabric, often times my projects don't call
for extravagance.

Michelle in NV

In article .com,
desert quilter wrote:

On Jul 29, 6:19 am, "Debi Matlack" wrote:
Wow! That's really good. Our local Wal-Mart is okay, but not terribly
helpful. I don't they get told anything about what they carry or what is
available. My DMIL works for another store here in FL and she tells me they
pretty much get what they get sent from corporate HQ. Not what they need
usually.
--
Debi

Chaos, panic and disorder ... my work here is done.

"Alice" wrote in message

...



Two years ago I purchased an ironing board at Wal-Mart. It was their
"deluxe" model with iron rest which is 48 inches long. Recently I'd been
checking each time I went in there for a new pad and cover. All they ever
had fit a 53 to 55 inch board. Several times I got an "associate" to help
me.....er, rather, not help me. I was told different things...they didn't
carry it anymore, they were out of it, I should check on Wal-Mart.com! (I
did...it wasn't available there either.) Finally, my patience ran out! I
bought the larger size pad, and brought it home to see if I could make it
fit. It didn't, so I took it back. I went to Customer Service and told
them my story, and that they were still selling the same board that I
have. One lady suggested Wal-Mart.com again and the other (snippy) one
said that if my board was 2 years old and I was having a problem, I'd have
to take it up with the manufacturer! Can you imagine me calling the
manufacturer and complaining that Wal-Mart isn't carrying the cover that I
need? By that time I was so frustrated that I found the Store Asst. Mgr.
She at least took my name and phone number down and promised to check on
the item for me! She probably threw out that scrap of paper as soon as I
turned my back!

When I got home, I was still annoyed (putting it mildly), so I sent an
email to Wal-Mart. I was shocked yesterday to get a call from the ironing
board manufacturer....a very friendly, helpful man, who promised to send
me the correct item via UPS at NO CHARGE! I should be getting it in 3 or 4
days. He also mentioned that he would check with our local store to find
out why they are not stocking the item. What a pleasant surprise!

Alice in PA
http://community.webshots.com/user/twosonsatpsu- Hide quoted text -

- Show quoted text -

Our local Wal-mart employees have told us the same thing--they do not
order and have no control over what corporate decides the store should
have. The frustration this policy causes has been very evident on the
faces of the fabric department employees.

Michelle in NV

Yep, but then again, they're lucky to still have a fabric dept. We have
about 4 WallyMarts in the area and only one has a fabric dept now.

Even our local Hobby Lobby has cut down on the amount of fabric they
carry. And Michael's has NONE (don't know if they've ever carried
fabric). We have no Hancock's, so the only other choices are JoAnn's,
our LQS, and two garment fabric shops (though they have very, very
little fabrics other than satins, velvets, etc - strictly garment
fabrics).

I don't get it ... quilting is literally a billion dollar business -
why can't they keep fabric in the stores???


--
Happy quilting & quilty hugs!!
Connie

I've started a FREE eZine ... and I've posted *LOTS* of free applique patterns!
Check it out!
http://sewverycreative.blogspot.com/

In article , Alice
wrote:

Unfortunately, or fortunately, this store still has fabric! Now, if you can
find someone to cut it for you, is the issue. The day before the "ironing
pad" incident, I wanted some fabric. The clerk at the counter told me that
she was "off the clock". When I looked around for someone else, she told me
the other clerk was "on break". At that point, I said "Well, I guess I'll
come back some other day!", and she let it go at that! When I talked to the
Asst. Store Mgr., I also told her all this, since I was "ticked off" anyway!

LOL, that reminds me! One of the last times that I bought fabric at
WallyMart ... it was about 3 in the afternoon and on the fabric counter
was a sign saying "Stepped Away for a moment" and then gave directions
to the clerk who was supposed to help with the fabric. It was the guy
from the Sporting Goods Dept! Specifically, the hunting dept!

So this guy comes to the fabric counter, dressed all up in cammie,
clearly uncomfy with being anywhere NEAR the fabric section (we live in
one of THOSE areas!) and he doesn't even know HOW to cut the fabric
off the bolt! I had to show HIM how to cut 2 yds of fabric AND how to
print the little receipt you take to the front to check out with (yeah,
I've bought fabric there THAT often)!

As we walk away, my hubby mutters under his breath that HE could have
done a better job of cutting my fabric than that poor guy! He's even
complaining that the guy didn't even pin the fabric together the right
way!

--
Happy quilting & quilty hugs!!
Connie

I've started a FREE eZine ... and I've posted *LOTS* of free applique patterns!
Check it out!
http://sewverycreative.blogspot.com/

When the Michaels store opened in Panama City FL they carried fabric, but
cleared it all after the first year.
--
Susan in Kingston ON
back to quilting, as usual


Even our local Hobby Lobby has cut down on the amount of fabric they
carry. And Michael's has NONE (don't know if they've ever carried
fabric). We have no Hancock's, so the only other choices are JoAnn's,
our LQS, and two garment fabric shops (though they have very, very
little fabrics other than satins, velvets, etc - strictly garment
fabrics).

I don't get it ... quilting is literally a billion dollar business -
why can't they keep fabric in the stores???


--
Happy quilting & quilty hugs!!
Connie

I've started a FREE eZine ... and I've posted *LOTS* of free applique
patterns!
Check it out!
http://sewverycreative.blogspot.com/

In article , Susan Torrens
wrote:

When the Michaels store opened in Panama City FL they carried fabric, but
cleared it all after the first year.
--
Susan in Kingston ON
back to quilting, as usual

You;'d never know that they carried any sewing supplies, much less
fabric to look at them now ... I think they carry a few odds and ends -
possibly needles, but mostly for beading.

Oh wait! They do carry iron-ons (like "Princess" and cutsie stuff like
that) and they do carry bandanas for sewing.
*rolls eyes*


Even our local Hobby Lobby has cut down on the amount of fabric they
carry. And Michael's has NONE (don't know if they've ever carried
fabric). We have no Hancock's, so the only other choices are JoAnn's,
our LQS, and two garment fabric shops (though they have very, very
little fabrics other than satins, velvets, etc - strictly garment
fabrics).

I don't get it ... quilting is literally a billion dollar business -
why can't they keep fabric in the stores???


--
Happy quilting & quilty hugs!!
Connie

I've started a FREE eZine ... and I've posted *LOTS* of free applique
patterns!
Check it out!
http://sewverycreative.blogspot.com/



--
Happy quilting & quilty hugs!!
Connie

I've started a FREE eZine ... and I've posted *LOTS* of free applique patterns!
Check it out!
http://sewverycreative.blogspot.com/

Just wanted to let everyone know that the package arrived via UPS yesterday!
Not only did it include the cover and pad, but a FREE mesh bag to wash
lingerie in! I'm a satisfied customer!!

--
Alice in PA
http://community.webshots.com/user/twosonsatpsu
"Alice" wrote in message
...
Two years ago I purchased an ironing board at Wal-Mart. It was their
"deluxe" model with iron rest which is 48 inches long. Recently I'd been
checking each time I went in there for a new pad and cover. All they ever
had fit a 53 to 55 inch board. Several times I got an "associate" to help
me.....er, rather, not help me. I was told different things...they didn't
carry it anymore, they were out of it, I should check on Wal-Mart.com! (I
did...it wasn't available there either.) Finally, my patience ran out! I
bought the larger size pad, and brought it home to see if I could make it
fit. It didn't, so I took it back. I went to Customer Service and told
them my story, and that they were still selling the same board that I
have. One lady suggested Wal-Mart.com again and the other (snippy) one
said that if my board was 2 years old and I was having a problem, I'd have
to take it up with the manufacturer! Can you imagine me calling the
manufacturer and complaining that Wal-Mart isn't carrying the cover that I
need? By that time I was so frustrated that I found the Store Asst. Mgr.
She at least took my name and phone number down and promised to check on
the item for me! She probably threw out that scrap of paper as soon as I
turned my back!

When I got home, I was still annoyed (putting it mildly), so I sent an
email to Wal-Mart. I was shocked yesterday to get a call from the ironing
board manufacturer....a very friendly, helpful man, who promised to send
me the correct item via UPS at NO CHARGE! I should be getting it in 3 or 4
days. He also mentioned that he would check with our local store to find
out why they are not stocking the item. What a pleasant surprise!

Alice in PA
http://community.webshots.com/user/twosonsatpsu

Couldn't agree more about WallMart - I generally don't buy there but was
searching Fabrics for a mottled green they had - saw a sleeve board for
$3.00 CDN - thought it might be handy for small jobs... I brought it
home used it, and noticed the most foul smell this side of an enviro-
bin. Took the cover off and found particle board, the lie they told was
the piece fo paper, printed with a wood grain finish which was on the
underside, of course the board was wrapped in plastic in the store.
I took off the hardware, used the particle board as a template and
made another, placing the cover and hardware back on. I then took the
board back to WallMart and left it with the other sleeve boards.

IMHO It's one thing to sell cheap items when you know they are, but in
this case, they hid the cheapness behind a piece of deceptive paper.

I know I have not "intro'd" myself, but I must run to get my mum, will
come back and give you the specs of my existence - tonight...

PS Should have my quilt page up by then as well, so right now your not
going to get anything from the site.

Toodles - dct

"Alice" wrote in
:

Two years ago I purchased an ironing board at Wal-Mart. It was their
"deluxe" model with iron rest which is 48 inches long. Recently I'd
been checking each time I went in there for a new pad and cover. All
they ever had fit a 53 to 55 inch board. Several times I got an
"associate" to help me.....er, rather, not help me. I was told
different things...they didn't carry it anymore, they were out of it,
I should check on Wal-Mart.com! (I did...it wasn't available there
either.) Finally, my patience ran out! I bought the larger size pad,
and brought it home to see if I could make it fit. It didn't, so I
took it back. I went to Customer Service and told them my story, and
that they were still selling the same board that I have. One lady
suggested Wal-Mart.com again and the other (snippy) one said that if
my board was 2 years old and I was having a problem, I'd have to take
it up with the manufacturer! Can you imagine me calling the
manufacturer and complaining that Wal-Mart isn't carrying the cover
that I need? By that time I was so frustrated that I found the Store
Asst. Mgr. She at least took my name and phone number down and
promised to check on the item for me! She probably threw out that
scrap of paper as soon as I turned my back!

When I got home, I was still annoyed (putting it mildly), so I sent an
email to Wal-Mart. I was shocked yesterday to get a call from the
ironing board manufacturer....a very friendly, helpful man, who
promised to send me the correct item via UPS at NO CHARGE! I should be
getting it in 3 or 4 days. He also mentioned that he would check with
our local store to find out why they are not stocking the item. What
a pleasant surprise!

Alice in PA
http://community.webshots.com/user/twosonsatpsu





--
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