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#1
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Insured USPS package question (lampwork from eBay)
Okay -- here's the deal:
I received a package from a USA lampworker. Only the package. The beads were gone. The package was insured. The seller put all the claim work on me -- didn't want me to send them the busted package, sent me all the forms, told me to go to the post office and make the claim, etc. But as I understand it, the insurance covers the sender, not the recipient. So the seller should have been doing all this crap, not me. In other words, it wasn't my responsibility, it was theirs. Should they have made good on the loss, to me? (They offered to send me another set of beads, but only if I jumped through all the USPS insurance hoops.) ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
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#2
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Hi Sooz,
The Post Office will want verification on your end that the package contents were indeed stolen. So, in order for the seller to get the money back, she/he has to file a claim and you have to file a claim. When I sold on eBay I had a package get stolen/not delivered. I sent the buyer her money back immediately. When the claim came in, I got reimbursed. No point in making the customer wait. HTH Best, Deborah "Dr. Sooz" wrote in message ... Okay -- here's the deal: I received a package from a USA lampworker. Only the package. The beads were gone. The package was insured. The seller put all the claim work on me -- didn't want me to send them the busted package, sent me all the forms, told me to go to the post office and make the claim, etc. But as I understand it, the insurance covers the sender, not the recipient. So the seller should have been doing all this crap, not me. In other words, it wasn't my responsibility, it was theirs. Should they have made good on the loss, to me? (They offered to send me another set of beads, but only if I jumped through all the USPS insurance hoops.) ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#3
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In the UK, ONLY the seller can claim. It should be the sellers
responsibility in my opinion. Charlie. "Dr. Sooz" wrote in message ... Okay -- here's the deal: I received a package from a USA lampworker. Only the package. The beads were gone. The package was insured. The seller put all the claim work on me -- didn't want me to send them the busted package, sent me all the forms, told me to go to the post office and make the claim, etc. But as I understand it, the insurance covers the sender, not the recipient. So the seller should have been doing all this crap, not me. In other words, it wasn't my responsibility, it was theirs. Should they have made good on the loss, to me? (They offered to send me another set of beads, but only if I jumped through all the USPS insurance hoops.) ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#4
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#5
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Here's how it works:
http://snipurl.com/4b2e Got it, Tink. Thank you. I'd read that before. I had a problem with the seller -- they were not exactly belligerent, more like they were frustrated that this had happened, and took it out on me. Pushy and exasperated with me. It confused me -- they seemed to want me to do the filing at odds with what the USPS site said to do. Sigh. It's all moot -- the papers disappeared when we moved (I didn't file immediately, because you must wait 30 days). So I took the loss. I didn't want to deal with the seller again after that -- they seemed angry with *me* because the beads had been lost/stolen before they arrived. I've bought from them since, but I won't ever again. There's a lot of competition out there, and I can get my lampwork yearnings satisfied by other glass artists. (Let this be a word of warning!) I won't say who they are here, but if anyone is worried by this report and wants to know, they can email me. ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#7
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That's the worst customer service I've heard of in a long
time! I would never expect a customer of mine to do the work if something didn't arrive, or arrived damaged. Maybe they were having a bad day. Nope. This went on over a good length of time. It was consistent. They said they'd send me another set of beads, but not til everything got done. Call them again, explain that you moved and can't find the forms. Too late -- I posted this out of curiosity. The deadline is over. You're right, there are plenty of sellers out there. Good customer service is (almost) everything. Yup! And a lot of people now make the beads they specialize in -- some artists do a better job than they do. BTW, it wasn't the artist I dealt with....it was his wife, who does all the customer service. ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#8
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You shouldn't have to do it Sooz. When I have had to file claims in the past,
the P.O. wants the claim form signed on the receivers end just verifying that you didn't get it. You have to wait 30 days before you can file a claim if something isn't delivered. In your case, you shouldn't have to wait. Juanita May fate bless us all according to our deeds. |
#9
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Personally, I would rather do that part as the seller, and send the buyer a
replacement set of beads, or refund their money right away. That satisfies the customer quickly, and I can take all the time I need to work with the post office. The post office just needs the buyer's verification that they did not receive the item - and that's really all the customer needs to do. Otherwise, the customer has to wait all that time (30 days, sometimes longer) to get their money when they paid for the item at the time of purchase. It's just about customer service. But legally speaking, the seller can make that your responsibility. Bad form, though, in my view. -- Kandice Seeber Air & Earth Designs http://www.lampwork.net Okay -- here's the deal: I received a package from a USA lampworker. Only the package. The beads were gone. The package was insured. The seller put all the claim work on me -- didn't want me to send them the busted package, sent me all the forms, told me to go to the post office and make the claim, etc. But as I understand it, the insurance covers the sender, not the recipient. So the seller should have been doing all this crap, not me. In other words, it wasn't my responsibility, it was theirs. Should they have made good on the loss, to me? (They offered to send me another set of beads, but only if I jumped through all the USPS insurance hoops.) ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#10
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Yick - with all the lampwork competition out there, you would think that
seller would want to satisfy you to keep you as a repeat customer. I mean, there is a line between customer satisfying and being too lenient, but that seller needs to sharpen his or her people skills. You were perfectly right to move on to other beadmakers. Heh - they lost a good customer too. I've seen your rooms full of beads!! -- Kandice Seeber Air & Earth Designs http://www.lampwork.net Here's how it works: http://snipurl.com/4b2e Got it, Tink. Thank you. I'd read that before. I had a problem with the seller -- they were not exactly belligerent, more like they were frustrated that this had happened, and took it out on me. Pushy and exasperated with me. It confused me -- they seemed to want me to do the filing at odds with what the USPS site said to do. Sigh. It's all moot -- the papers disappeared when we moved (I didn't file immediately, because you must wait 30 days). So I took the loss. I didn't want to deal with the seller again after that -- they seemed angry with *me* because the beads had been lost/stolen before they arrived. I've bought from them since, but I won't ever again. There's a lot of competition out there, and I can get my lampwork yearnings satisfied by other glass artists. (Let this be a word of warning!) I won't say who they are here, but if anyone is worried by this report and wants to know, they can me. ~~ Sooz ------- "Those in the cheaper seats clap. The rest of you rattle your jewelry." John Lennon (1940 - 1980) Royal Varieties Performance ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
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