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#1
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Problems with mail order needlework items?
After having grown frustrated with the inventory issues at the two
large chain stores in my area, and having no independent needlework shops in my area (poor me), I found Herrschner's. Thinking I was saved from the nightmare of never being able to find ALL of the colors I wanted to use on a project, I placed my first order. Somehow they shipped my first order to the wrong address. However, after several phone calls and about four weeks, the replacement order arrived. I thought their shipping and customer service problems were a fluke so I thought I'd order again. This time, ten days later, my order is nowhere to be seen. The "tracking" they offer on their web site shows my item sitting in Roseville, CA for eight days. They won't track the order yet because they believe the carrier may have it in transit. Rosevile is only an hour away from where I live. How could something be in transit for eight days? Part two is that they were out of about 1/2 the items I ordered (about 100) , even though their web site said they had everything but three items. Even though my back ordered items aren't expected to ship for another four weeks, they charged me for them! Reviewing what I ordered compared to what they think they shipped, it looks like they have double shipped and charged me for several items. I have talked to four women over there, each saying something different. I tried emailing and got a response that my items are "in transit" but nothing more. Has anyone else had problems like this? I'm desperate for a good place to order needlework product from but I'm really afraid of ordering online/mail order! |
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#2
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Problems with mail order needlework items?
Darn! After I wrote this I found a WHOLE string of complaint emails
about Herrschner's. OK, ladies. I've learned my lesson. I'll get what I'm getting (if I get anything) and that is the end ot it. Sheesh, that was a $300 order, nothing to sneeze at. You'd think they would have taken better care! Mightymom. |
#3
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Problems with mail order needlework items?
Has anyone else had problems like this? Herrschners is a little dodgy, I'm afraid. I've always gotten what I ordered, and only paid for it once. Eventually. I'm desperate for a good place to order needlework product from but I'm really afraid of ordering online/mail order! There's lots of good shops out there. You just need to ask. A few starters: www.nordicneedle.com needlework/embroidery supplies of all types. www.maryjanes.com cross stitch www.threadneedlestreet.com needlepoint/canvas embroidery, but a good selection of cross stitch stuff www.stitchesnthings.com cross stitch, now branching into punchneedle www.wyndhamneedleworks.com sampler/reproduction cross stitch www.threadexpress.com thread for cross stitch and canvaswork www.elann.com yarn and patterns www.yarn.com WEBS yarn (NAYY. I've ordered from them all within the last 4-5 months.) jenn -- Jenn Ridley : WIP: Oriental Butterfly, Insect Sampler, Rose Trio, Carousel (TW) Most recently Finished: TicTacToe Sampler, Snow, Morning Glory Stitching log: http://jenn-stitch.livejournal.com/ |
#4
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Problems with mail order needlework items?
There is an online store called Stitcher's Closet that I've had really good
luck with. http://www.stitcherscloset.com/ Coincidentally it is located in my area, but I have no personal financial interest, nor do I even know the owner. I just know I get exactly what I order, in a timely fashion, and she's got a great selection. -- Jere wrote in message oups.com... After having grown frustrated with the inventory issues at the two large chain stores in my area, and having no independent needlework shops in my area (poor me), I found Herrschner's. Thinking I was saved from the nightmare of never being able to find ALL of the colors I wanted to use on a project, I placed my first order. Somehow they shipped my first order to the wrong address. However, after several phone calls and about four weeks, the replacement order arrived. I thought their shipping and customer service problems were a fluke so I thought I'd order again. This time, ten days later, my order is nowhere to be seen. The "tracking" they offer on their web site shows my item sitting in Roseville, CA for eight days. They won't track the order yet because they believe the carrier may have it in transit. Rosevile is only an hour away from where I live. How could something be in transit for eight days? Part two is that they were out of about 1/2 the items I ordered (about 100) , even though their web site said they had everything but three items. Even though my back ordered items aren't expected to ship for another four weeks, they charged me for them! Reviewing what I ordered compared to what they think they shipped, it looks like they have double shipped and charged me for several items. I have talked to four women over there, each saying something different. I tried emailing and got a response that my items are "in transit" but nothing more. Has anyone else had problems like this? I'm desperate for a good place to order needlework product from but I'm really afraid of ordering online/mail order! |
#5
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Problems with mail order needlework items?
Yikes!
Try this list (I'm not sure where Rosemont is) http://www.nordencrafts.com/results.cfm OR Nordic Needle gets raves. Cheryl |
#6
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Problems with mail order needlework items?
Cheryl Isaak wrote:
OR Nordic Needle gets raves. Not from me. I'll try Threadneedlestreet or Thread Express, first. I also like the Silver Needle. Nordic Needle takes too long to process the order. Elizabeth -- *~*~*~*~*~*~*~*~*~*~living well is the best revenge~*~*~*~*~*~*~*~*~* The most important thing one woman can do for another is to illuminate and expand her sense of actual possibilities. --Adrienne Rich *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ *~*~*~*~*~*~*~*~*~* |
#7
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Problems with mail order needlework items?
Jenn Ridley wrote:
There's lots of good shops out there. You just need to ask. www.needledelights.com is my latest INS of choice. You can e-mail the order and have Kathy phone you for your credit card number so you needn't entrust that to e-mail. Needle Delights was in the path of Hurricane Ivan, and was closed for 9 months until they re-opened a bit further inland. (In fact, just a mile or so from my friend's house; she tells me her neighborhood's biggest problem in hurricanes is simply fallen trees taking out power lines.) Since they lost so much income as a result of the hurricane, I like to refer people to them to help make up for that. -- Karen C - California www.CFSfacts.org where we give you the facts and dispel the myths Finished 3/8/06 - Lizzie*Kate hostess gift "Cross Stitcher in Residence" WIP: Getting all the UFOs done, July birthstone, Flowers of Hawaii (Jeanette Crews) for ME!!! Retrieved from UFO pile: Marbek's Snow Angel LTR: Fireman's Prayer (#2), Amid Amish Life, Angel of Autumn, Calif Sampler, Holiday Snowglobe See my designs exclusively at www.TyWolfeDesigns.com Editor/Proofreader http://hometown.aol.com/kmc528/KMC.html |
#8
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Problems with mail order needlework items?
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#9
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Problems with mail order needlework items?
I'll second Elizabeth on the fact that Nordic Needle takes forever to
process an order. I nearly placed an order on a Tuesday using their "Rush" option on the website hoping to have the supplies by Saturday as I was going away. I couldn't find out where "Rush" was explained so I called. Turns out their "Rush" service means they'll process the order within 48 hours, then ship sometime in the next 24-48 hours after that... Hmmm... in my books getting it out the door in 3-4 days isn't a rush! I've ordered from them in the past (non-rush) and always gotten what I ordered in a relatively timely fashion (I was ordering from Canada, so the delays were well within what I expected for postal system/customs related matters). Heather |
#10
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Problems with mail order needlework items?
"Stitcher" wrote .. Having tried several methods of supply the only one I use now is....I phone or email shops starting with the nearest, a couple of hours away to as far away as Calgary. Traditional Stitches in Calgary has always shipped very promptly, although I have always ordered charts and not fibre. Dawne |
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