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#1
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Neutral Feedback
Ohhhh! I'm really ventilated right now. I was just checking my feedback and had
a neutral posting from a recent customer. It made no sense. He said it didn't look like enough beads as seen in the picture. He bid on 12 beads and I sent him the 12 beads as seen in the picture. I am at a loss to figure out what the problem is. Maybe he can't count to 12?? Anyway, the only negative feedback I ever got in all the years I've been doing this was from a man too. Some guy in Germany that thought I should wait 2 months to get paid. I think from now on when I have a male bidder, I will figure a way out of the auction. ) Obviously they don't have a clue. Thanks for letting me rant, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
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#2
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I'd put a comment on that one, Juanita. Something like "Auction for 12
beads, picture showed 12 beads, winner sent 12 beads" Let your other customers draw their own conclusions - like that bidder's an idiot. Plus this guy left 22 feedbacks today for 14 sellers and out of those, he gave two neutrals and one negative. I hope he never finds my store... Mj ================================= Marjean Cline Halsey Trading Company eBay ID: ladymorgause http://www.stores.ebay.com/id=1146230 ================================= "Juanita Floyd" wrote in message ... Ohhhh! I'm really ventilated right now. I was just checking my feedback and had a neutral posting from a recent customer. It made no sense. He said it didn't look like enough beads as seen in the picture. He bid on 12 beads and I sent him the 12 beads as seen in the picture. I am at a loss to figure out what the problem is. Maybe he can't count to 12?? Anyway, the only negative feedback I ever got in all the years I've been doing this was from a man too. Some guy in Germany that thought I should wait 2 months to get paid. I think from now on when I have a male bidder, I will figure a way out of the auction. ) Obviously they don't have a clue. Thanks for letting me rant, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
#3
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That was less than considerate of him. If it was ok, then....? Poo! :-P
I gave a neutral feedback once to someone who took way over a month to send me my stuff. They got really mad, and left me my one negative feedback, in revenge. What jerks! I got one neutral one once. It was from a dealer from whom I had bought a lot of stuff in the past. I was having some trouble with my checking account and emailed him that the check would be late. He assured me that he understood, then sent the neutral feedback. I never bought another thing from him. So, there! lol Patti ~~ Sooz ------- Let the beauty we love be what we do. --Rumi I'm not a hamster, and life's not a wheel. --Sooz ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html |
#5
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My thing is, i would like to have a feedback system similar to Amazon's (or
how they used to have it), a 5 point. There is no way for a person to say "they went above and beyond", and there isn't any real way to say "they just sent it and that was that". With Amazon, and a 5 point system, you could use "4" for the "nice communication, quick shipping", 5 for the "gee, they went above and beyond, they hand delivered it with cheesecake and coffee"...and the 3 being the "I paid them, they sent it. I got no communication from them except the invoice". I think that was the original point, then everyone started giving the 3 star level, and now, if someone leaves a neutral, people freak. JMO Mary (who would freak over a neutral, also!) -- Joy multiplies when it is shared among friends, but grief diminishes with every division. That is life. Drizzt Do'Urden (Exile - R.A. Salvatore) ================ MeijhanaDesigns - Unique Earrings and More! http://www.meijhanadesigns.com "alia" wrote in message om... thats lame. its funny, but i do think men are quicker to leave less than positive feedback. some weird kind of abstract idea of justice, where i think women may tend to think more along the lines of how it will affect the other person. just a thought i know for myself i dont leave even neutral unless i absolutely have to, and i am always very concerned about getting positive feedback. it is easier when you buy, when you sell it seems like people can get really stupid. i am with the others, let the other customers draw their own conclusions. i can tell usually from a neg. feedback if it was an irresponsible seller or a nit picky buyer. also, i know as a buyer, i dont care about neutrals. just leave a response, people will understand if they even notice. usually i only look at neg.s. once i left a neutral cause a guy was selling 'info' on how to get free electronics, the thing was that you write and make a deal with the company and say like, if u let me test it i will do x, y, and z for you and i left a neutral saying that it wasnt exactly free, it was more like you just dont give monetary compensation. the guy isnt a member anymore.... alia |
#6
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In this case the complaint sounds rediculous.
I do think there has been "grade inflation" on the system (or maybe it was always that way? I have only used eBay for the last year or so). As far as English meanings go, "neutral" would sound like a fine response if everything went normally in a transaction. However, because everyone does it, it seems that if you don't give a "positive" and a message like "A+++++++++ [seller|buyer]" you are giving a complaint. This means that the uninitiated might unknowingly leave a neutral, which they feel is a fine thing to do, and be hit with a negative out of anger in return. It also means that there is no way to reward someone who did something over and beyond. marisa2 Juanita Floyd wrote: Ohhhh! I'm really ventilated right now. I was just checking my feedback and had a neutral posting from a recent customer. It made no sense. He said it didn't look like enough beads as seen in the picture. He bid on 12 beads and I sent him the 12 beads as seen in the picture. I am at a loss to figure out what the problem is. Maybe he can't count to 12?? Anyway, the only negative feedback I ever got in all the years I've been doing this was from a man too. Some guy in Germany that thought I should wait 2 months to get paid. I think from now on when I have a male bidder, I will figure a way out of the auction. ) Obviously they don't have a clue. Thanks for letting me rant, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
#7
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I have an odd attitude about feed back I guess.
I have trouble remembering things sometimes. Like leaving feedback. I often just space it out. And I am not as quick as I'd like to be. The feedback I consider most important is going back and buying more beads. And I have a problem with people who think neutral means bad. I do almost always leave positive (every time that I can remember) because I know that's what I'm supposed to do. But I can understand someone thinking, unhappy gets negative feedback, OK and what I expect for my money is neatral, and service above and beyond is positive. You know, like when you answer a survey. I don't think everyone knows a neutral feedback is considered an insult. Tina "Juanita Floyd" wrote in message ... Ohhhh! I'm really ventilated right now. I was just checking my feedback and had a neutral posting from a recent customer. It made no sense. He said it didn't look like enough beads as seen in the picture. He bid on 12 beads and I sent him the 12 beads as seen in the picture. I am at a loss to figure out what the problem is. Maybe he can't count to 12?? Anyway, the only negative feedback I ever got in all the years I've been doing this was from a man too. Some guy in Germany that thought I should wait 2 months to get paid. I think from now on when I have a male bidder, I will figure a way out of the auction. ) Obviously they don't have a clue. Thanks for letting me rant, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
#8
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Thanks for the "feedback". :0). I responded and that is that. He won't answer
my emails, so there is no way I can understand what he was thinking. Life will go on, I just wanted to understand what his gripe was so I could make it better. The Amazon system was good. It allowed more latitude without having to say something that wasn't quite meant. Have a great week, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
#9
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I agree to a point. A neutral in general is not necessarily a bad thing,
but when the person tells an untruth in the message, that's not cool. In Juanita's case, the person should have read the auction description and counted the beads in the pic before leaving feedback. In my opinion anyway. As much as I don't like it, neutrals in the eBay world are regarded as negatives. However, if someone left me a neutral, I would be looking at why and at possibly trying to make changes so their experience is better, rather than retaliating with a negative comment. I would hope others would do the same, but often times they don't. I have left neutrals before, when I was satisfied with the transaction as a whole, but something specific wasn't great. Like shipping took forever, or the merchandise wasn't packed as well as it could have been. I watch my comments though - in hopes that the user will understand what I am saying instead of reacting to the fact that it is a neutral. Of course, I have left my share of negatives - when the transaction isn't completed due to someone not paying, etc. Oh, and when I never receive merchandise I have bid on and paid for. That kind of thing. Anyway. Ramble. I think Juanita did the right thing by responding to the comment made. -- Kandice Seeber Air & Earth Designs http://www.lampwork.net I have an odd attitude about feed back I guess. I have trouble remembering things sometimes. Like leaving feedback. I often just space it out. And I am not as quick as I'd like to be. The feedback I consider most important is going back and buying more beads. And I have a problem with people who think neutral means bad. I do almost always leave positive (every time that I can remember) because I know that's what I'm supposed to do. But I can understand someone thinking, unhappy gets negative feedback, OK and what I expect for my money is neatral, and service above and beyond is positive. You know, like when you answer a survey. I don't think everyone knows a neutral feedback is considered an insult. Tina "Juanita Floyd" wrote in message ... Ohhhh! I'm really ventilated right now. I was just checking my feedback and had a neutral posting from a recent customer. It made no sense. He said it didn't look like enough beads as seen in the picture. He bid on 12 beads and I sent him the 12 beads as seen in the picture. I am at a loss to figure out what the problem is. Maybe he can't count to 12?? Anyway, the only negative feedback I ever got in all the years I've been doing this was from a man too. Some guy in Germany that thought I should wait 2 months to get paid. I think from now on when I have a male bidder, I will figure a way out of the auction. ) Obviously they don't have a clue. Thanks for letting me rant, Juanita http://members.ebay.com/aboutme/rvnsbrk/ http://www.justbeads.com/search/ql.cfm?s=rvnsbrk May fate bless us all according to our deeds. |
#10
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In
Juanita's case, the person should have read the auction description and counted the beads in the pic before leaving feedback. Well, hell yeah. He was an idiot. And he should've really left positive feedback. As much as I don't like it, neutrals in the eBay world are regarded as negatives. They have come to mean that, yes. (See the doofus who wreaked revenge upon me for leaving him a neutral feedback, when I really should've left him a negative! :-P Bleh, what an idiot.) However, if someone left me a neutral, I would be looking at why and at possibly trying to make changes so their experience is better, rather than retaliating with a negative comment. Yeah. :-I ~~ Sooz ------- Let the beauty we love be what we do. --Rumi ~ Dr. Sooz's Bead Links http://airandearth.netfirms.com/soozlinkslist.html ~ Bead Notes: Beading information A through Z http://www.lampwork.net/beadnotes.html |
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