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Need Help -- lost and found diamond -- defective ring?
Hi everyone,
I posted this in another forum and am reposting this in an effort to get more advice.. Any advice would be VERY MUCH appreciated... .................................................. ............... I need some advice about the engagement ring that I gave to my girlfriend.. We live in Japan, and also I bought the ring from a fairly high-end shop here after months of research.. It has a quite a unique looking design which i hadnt seen before which is why I decided on it, but after a two months of wearing it, the ring bent a bit which in turn let the diamond fall out.. Needless to say, it was quite stressful and traumatic (especially for my girlfriend) but we found the diamond after some hours searching.. We took the ring back to the store, and they said that the ring was a little bit too loose, and maybe my girlfriend might have held something heavy or hit the ring on something which warped the metal... (90% platinum), which let out the diamond.. So they adjusted in their shop to make the size smaller, however when we got back the ring, the curvature of the design seemed a bit squished which made the ring seem a bit different from the original design.. But we overlooked this, and my girlfriend was real hesitant with wearing the ring, so she wore it just maybe three times in two weeks... After which, when re-examining the ring, we noticed that the main body of the ring seemed to be bending a bit.. the diamond was still secure, but because we the curvature of the ring was noticably changed, we took the ring back... We complained and had a heated discussion at the shop, in which they basically said that 90% platinum+alloy is actually much softer than 18k gold and its not uncommon for this to happen.. What they said they could do is ask their design studio to alter slightly the ring design, which we agreed to.... So essentially my question(s) are this: 1)Does each time the store adjusts the ring, cause the ring constitution/structure to become weaker? 2) Is it possible that the ring was defective to begin with, and if so, how would we know? 3) One advice I got was to have the store make the necessary adjustments and then have then guarantee that the stone will not fall out for a period of 5 years.. Is this normal in jewelry stores to offer such a "protection plan"? I would like to ask them just to make a new ring, but I would only ask this if I know that the ring structure is already damaged, or if I knew that the ring is somehow defective.. I can send picture if needed... any thoughts or advice would be much appreciated! |
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Need Help -- lost and found diamond -- defective ring?
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#3
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Need Help -- lost and found diamond -- defective ring?
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#4
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Need Help -- lost and found diamond -- defective ring?
lemel_man schrieb:
wrote: ...... It has a quite a unique looking design which i hadnt seen before which is why I decided on it, but after a two months of wearing it, the ring bent a bit which in turn let the diamond fall out.. Needless to say, it was quite stressful and traumatic (especially for my girlfriend) but we found the diamond after some hours searching.. We took the ring back to the store, and they said that the ring was a little bit too loose, and maybe my girlfriend might have held something heavy or hit the ring on something which warped the metal... (90% platinum), which let out the diamond.. So they adjusted in their shop to make the size smaller, however when we got back the ring, the curvature of the design seemed a bit squished which made the ring seem a bit different from the original design.. I guess this could be the type of ring where the stone is only fixed with the tension of th the whole ring, like that? http://www.schmuck-boerse.com/ring/29/detail.htm These rings must be produced in hard alloy and with an minimum size for sufficient tension. Better is to set a small stick below the diamond which hold the both ends together. But we overlooked this, and my girlfriend was real hesitant with wearing the ring, so she wore it just maybe three times in two weeks... It is nothing personal with the OP. And I have no real doubt that this is true. However nearly any customer who came to my store and workshop in the last nearly thirty years and had some complaints, told me that he or his wife had word the ring three times. Some rings were totally worn down an had hundreds of scratches within years, some have been worn only some months. Is the number "three times worn" some holy mystery which I don´t know? No one told me it was worn two times or four times, always three times. Mit freundlichem Gruß, Heinrich Butschal -- Schmuck Gutachter und Schmuckverkauf http://www.butschal.de Schmuck nach Maß anfertigen http://www.meister-atelier.de Firmengeschenke und Ehrennadeln http://www.schmuckfabrik.de Schmuck gut verkaufen und günstig kaufen http://www.schmuck-boerse.com |
#5
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Need Help -- lost and found diamond -- defective ring?
On Sat, 14 Jul 2007 06:20:02 GMT, Heinrich Butschal
wrote: But we overlooked this, and my girlfriend was real hesitant with wearing the ring, so she wore it just maybe three times in two weeks... It is nothing personal with the OP. And I have no real doubt that this is true. However nearly any customer who came to my store and workshop in the last nearly thirty years and had some complaints, told me that he or his wife had word the ring three times. Some rings were totally worn down an had hundreds of scratches within years, some have been worn only some months. Is the number "three times worn" some holy mystery which I don´t know? No one told me it was worn two times or four times, always three times. It's the same with DWI, according to police. "I had a couple of drinks officer." "How many? "Just a couple. I had two drinks, officer." Police tend to laugh heartily when telling that one at coffee breaks. Lord pity the poor soul who _has_ only had two drinks and is that easily impaired. Took me at least 8 months and it might even have been two years and 8 months to break the one ring I broke (other than the soft gold one I had a habit of biting when nervous). I got it for a Christmas present and broke it killing an ant on a hot summer day at a picnic. -- r.bc: vixen Minnow goddess, Speaker to squirrels, willow watcher. Almost entirely harmless. Really. http://www.visi.com/~cyli |
#6
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Need Help -- lost and found diamond -- defective ring?
"Heinrich Butschal" wrote in message ... It is nothing personal with the OP. And I have no real doubt that this is true. However nearly any customer who came to my store and workshop in the last nearly thirty years and had some complaints, told me that he or his wife had word the ring three times. Some rings were totally worn down an had hundreds of scratches within years, some have been worn only some months. Is the number "three times worn" some holy mystery which I don´t know? No one told me it was worn two times or four times, always three times. Mit freundlichem Gruß, Heinrich Butschal -- Schmuck Gutachter und Schmuckverkauf http://www.butschal.de Schmuck nach Maß anfertigen http://www.meister-atelier.de Firmengeschenke und Ehrennadeln http://www.schmuckfabrik.de Schmuck gut verkaufen und günstig kaufen http://www.schmuck-boerse.com Heinrich. Yes. It is a "holy mystery". The number three is used by drunk drivers in the USA when the policeman asks how many drinks he/she has had. Three beers, three drinks, three, three, three. It is used by people needing appliances repaired, " I tried THREE times to make the thing work", the technician then plugs the appliance into the mains outlet. Three is a magical number. I could give more examples but I think this is enough. -- Don Thompson Stolen from Dan: "Just thinking, besides, I watched 2 dogs mating once, and that makes me an expert. " There is nothing more frightening than active ignorance. ~Goethe It is a worthy thing to fight for one's freedom; it is another sight finer to fight for another man's. ~Mark Twain ~~~~~~~~~~~~~~~~~~~~~ |
#7
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Need Help -- lost and found diamond -- defective ring?
Gez, you guys missed the point entirely! The guy said she wore the ring for
2 months before the diamond fell out. Then after he got it fix, he said it still didn't look "right" so she was reluctant to wear it [all the time] so only wore it a few times (maybe 3 times) within a 2 week period. He said the diamond was still secure after it was fixed... but he thinks there is still something wrong with the ring. Maybe the point you guys should be discussing is the fact that the diamond fell out after wearing it for 2 months. Sounds to me like it wasn't set right to begin with but then again, I am not a jeweler or a metalsmith so I wouldn't know. But I do know that I would begin to suspect shoddy workmanship if the stone fell out of a new ring after wearing it only 2 months. Let the dude post his pictures and then make your judgments. Sterling "Don T." wrote in message ... "Heinrich Butschal" wrote in message ... It is nothing personal with the OP. And I have no real doubt that this is true. However nearly any customer who came to my store and workshop in the last nearly thirty years and had some complaints, told me that he or his wife had word the ring three times. Some rings were totally worn down an had hundreds of scratches within years, some have been worn only some months. Is the number "three times worn" some holy mystery which I don´t know? No one told me it was worn two times or four times, always three times. Mit freundlichem Gruß, Heinrich Butschal -- Schmuck Gutachter und Schmuckverkauf http://www.butschal.de Schmuck nach Maß anfertigen http://www.meister-atelier.de Firmengeschenke und Ehrennadeln http://www.schmuckfabrik.de Schmuck gut verkaufen und günstig kaufen http://www.schmuck-boerse.com Heinrich. Yes. It is a "holy mystery". The number three is used by drunk drivers in the USA when the policeman asks how many drinks he/she has had. Three beers, three drinks, three, three, three. It is used by people needing appliances repaired, " I tried THREE times to make the thing work", the technician then plugs the appliance into the mains outlet. Three is a magical number. I could give more examples but I think this is enough. -- Don Thompson Stolen from Dan: "Just thinking, besides, I watched 2 dogs mating once, and that makes me an expert. " There is nothing more frightening than active ignorance. ~Goethe It is a worthy thing to fight for one's freedom; it is another sight finer to fight for another man's. ~Mark Twain ~~~~~~~~~~~~~~~~~~~~~ |
#8
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Need Help -- lost and found diamond -- defective ring?
Sterling schrieb:
Gez, you guys missed the point entirely! The guy said she wore the ring for 2 months before the diamond fell out. Then after he got it fix, he said it still didn't look "right" so she was reluctant to wear it [all the time] so only wore it a few times (maybe 3 times) within a 2 week period. He said the diamond was still secure after it was fixed... but he thinks there is still something wrong with the ring. The more the op insist to get a specified answer, the less his chance to get it. In german it´s known as Kathinkas law. :-) Maybe the point you guys should be discussing is the fact that the diamond fell out after wearing it for 2 months. Sounds to me like it wasn't set right to begin with but then again, I am not a jeweler or a metalsmith so I wouldn't know. But I do know that I would begin to suspect shoddy workmanship if the stone fell out of a new ring after wearing it only 2 months. You might loose a diamond within some minutes after you bought the ring and went out of the jewelery store. Even if the stone was set perfectly. Its no necessity to wait two month. There is also no time mechanic that stones will fall out after some time of wearing. Normally this happens by accident. Clapping hands with two rings e.g. (the harder one is winning). Let the dude post his pictures and then make your judgments. Good Idea With best regards, Heinrich Butschal -- Jewels and diamaonds with certificates http://www.butschal.com Estate Jewelry http://www.schmuck-boerse.com Famous antique Jewelry http://www.royal-magazin.de Goldsmith signet rings http://www.meister-atelier.de |
#9
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Need Help -- lost and found diamond -- defective ring?
On Jul 13, 8:15 am, wrote:
Hi everyone, I posted this in another forum and am reposting this in an effort to get more advice.. Any advice would be VERY MUCH appreciated... .................................................. .............. I need some advice about the engagement ring that I gave to my girlfriend.. We live in Japan, and also I bought the ring from a fairly high-end shop here after months of research.. It has a quite a unique looking design which i hadnt seen before which is why I decided on it, but after a two months of wearing it, the ring bent a bit which in turn let the diamond fall out.. Needless to say, it was quite stressful and traumatic (especially for my girlfriend) but we found the diamond after some hours searching.. We took the ring back to the store, and they said that the ring was a little bit too loose, and maybe my girlfriend might have held something heavy or hit the ring on something which warped the metal... (90% platinum), which let out the diamond.. So they adjusted in their shop to make the size smaller, however when we got back the ring, the curvature of the design seemed a bit squished which made the ring seem a bit different from the original design.. But we overlooked this, and my girlfriend was real hesitant with wearing the ring, so she wore it just maybe three times in two weeks... After which, when re-examining the ring, we noticed that the main body of the ring seemed to be bending a bit.. the diamond was still secure, but because we the curvature of the ring was noticably changed, we took the ring back... We complained and had a heated discussion at the shop, in which they basically said that 90% platinum+alloy is actually much softer than 18k gold and its not uncommon for this to happen.. What they said they could do is ask their design studio to alter slightly the ring design, which we agreed to.... So essentially my question(s) are this: 1)Does each time the store adjusts the ring, cause the ring constitution/structure to become weaker? 2) Is it possible that the ring was defective to begin with, and if so, how would we know? 3) One advice I got was to have the store make the necessary adjustments and then have then guarantee that the stone will not fall out for a period of 5 years.. Is this normal in jewelry stores to offer such a "protection plan"? I would like to ask them just to make a new ring, but I would only ask this if I know that the ring structure is already damaged, or if I knew that the ring is somehow defective.. I can send picture if needed... any thoughts or advice would be much appreciated! This is the URL he posted on Orchid: http://picasaweb.google.com/jessepen...ey=vXAHYkaDqUA -Minkie |
#10
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Need Help -- lost and found diamond -- defective ring?
Thanks for all the replies and the amusing discussion about "three's",
I did ask my girlfriend before and she said "three" and not "two" or "four"... I sent a reply here a couple days ago, but perhaps I didnt properly sent it as I havn't seen it posted yet, but if it appears later pardon me for the overlap information... FIrst of all, here is the shop/company I purchased the ring from: http://www.festaria.jp/index_f.html Also, I do not know if it properly marked as platinum, I only know that the store told me it is 90% platinum... Pictures of the ring can be found on the link from Minkie's reply above (I posted this same question on Orchid), thank you for that... Lastly, to reiterate, during the two months of the initial wear, the actual ring bent out of shape, meaning the circle shape became an oval, which in turn bent the section that surrounds the ring which released the diamond.. After we brought the ring back in, the jeweler said the size of the ring was too big which contributed to this occurance, and so they sent it back to the bench, and when it came back it was a smaller ring sized and also as mentioned before, "squished"-looking in its overall form. Then, after three wears, the diamond was still completely secure, but we noticed that the ring body, the circle, was starting to become like an oval again, which is when we brought it to the store again... Thanks again for all the help and replies, I really appreciate it, Jesse On Jul 16, 7:15 am, minkiemink wrote: On Jul 13, 8:15 am, wrote: Hi everyone, I posted this in another forum and am reposting this in an effort to get more advice.. Any advice would be VERY MUCH appreciated... .................................................. .............. I need some advice about the engagement ring that I gave to my girlfriend.. We live in Japan, and also I bought the ring from a fairly high-end shop here after months of research.. It has a quite a unique looking design which i hadnt seen before which is why I decided on it, but after a two months of wearing it, the ring bent a bit which in turn let the diamond fall out.. Needless to say, it was quite stressful and traumatic (especially for my girlfriend) but we found the diamond after some hours searching.. We took the ring back to the store, and they said that the ring was a little bit too loose, and maybe my girlfriend might have held something heavy or hit the ring on something which warped the metal... (90% platinum), which let out the diamond.. So they adjusted in their shop to make the size smaller, however when we got back the ring, the curvature of the design seemed a bit squished which made the ring seem a bit different from the original design.. But we overlooked this, and my girlfriend was real hesitant with wearing the ring, so she wore it just maybe three times in two weeks... After which, when re-examining the ring, we noticed that the main body of the ring seemed to be bending a bit.. the diamond was still secure, but because we the curvature of the ring was noticably changed, we took the ring back... We complained and had a heated discussion at the shop, in which they basically said that 90% platinum+alloy is actually much softer than 18k gold and its not uncommon for this to happen.. What they said they could do is ask their design studio to alter slightly the ring design, which we agreed to.... So essentially my question(s) are this: 1)Does each time the store adjusts the ring, cause the ring constitution/structure to become weaker? 2) Is it possible that the ring was defective to begin with, and if so, how would we know? 3) One advice I got was to have the store make the necessary adjustments and then have then guarantee that the stone will not fall out for a period of 5 years.. Is this normal in jewelry stores to offer such a "protection plan"? I would like to ask them just to make a new ring, but I would only ask this if I know that the ring structure is already damaged, or if I knew that the ring is somehow defective.. I can send picture if needed... any thoughts or advice would be much appreciated! This is the URL he posted on Orchid: http://picasaweb.google.com/jessepen...ey=vXAHYkaDqUA -Minkie |
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