I have a 9000, and if it behaved like this, especially right after purchase,
I'd haul it right back to the dealer and show them what it's doing. They
should be able to show you what's wrong, etc, and if it's broken, a warranty
should take care of it.

wrote in message
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i just got this &*$%#^!! janome--traded in my 9000 that it took a year
to pay for...the dealer tells me the 10001 will embroider a large
design without my having to piece it together like i do with a smaller
hoop...

i take it home and embroider large designs that don't meet (yet
another MAJOR complaint)--then try a littler one that has a problem
and ends up grinding thread into the bobbin case...

i cleaned everything out and now the needle won't pull the bobbin
thread thru to the top of the needle plate...can anyone help me?