Try calling them and ask for Vernon. that's Donna's husband and he handles
all of that stuff.
Dawn Stubitsch
http://www.thumbprintkids.com
http://www.thumbprintkids.com/pages/caketoppers.html
"Louise" wrote in message
...
Thanks for your reply, Dawn.
I sent an e-mail last week to their web site support, and haven't heard
anything as yet.
You're right about the clay... it feels like baked blocks!
Thanks again... Louise
"dawn" wrote in message
m...
Hi Louise, If you bought the Kato during it's debut you are probably
experiencing partially baked clay. They have since changed their formula
to
withstand moderate heat. The clay was being baked in the delivery
trucks.
snip